Senior Program Manager, Square eCommerce

  • San Francisco, CA, USA
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

Weebly was acquired by Square in May 2018. Founded in 2007, Weebly is a complete platform that allows anyone to start and grow an online business with curated website templates, powerful e-commerce and integrated marketing. More than 40 million entrepreneurs around the world use Weebly to grow their customer base, fuel sales and market their idea. Designed for any entrepreneur who wants to reach a global audience, Weebly gives everyone the freedom to create a high ­quality site and store that works brilliantly across any device. Weebly offers a range of pricing options, including free and premium consumer plans, as well as enterprise offerings and is consistently the highest rated website building mobile app in the App Store and Google Play.

Job Description

As Senior Program Manager, you will be a key member of our product organization, driving the planning and delivery of our aggressive eCommerce product portfolio from vision to launch. You will be responsible for leading both consumer and business facing high-impact, cross-functional initiatives- driving alignment, communication, and execution between stakeholders such as engineering, product management, design, analytics, product marketing.   The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper-organized and keep the team motivated and upbeat even in frustrating situations. It is your responsibility to ensure delivery of a remarkable experience for our sellers. 

You will:

  • Own successful delivery of large impact and highly cross-functional product initiatives while simultaneously and accurately tracking a set of smaller projects

  • Drive strategic cross-functional planning by closely partnering with design, user research, product, analytics and engineering to develop program plans, dependency identifications and resourcing plan

  • Help bring stakeholders to alignment on key issues using a large toolkit including structure, logic, data, clear communications, and emotional intelligence

  • Plan and facilitate alignment meetings such as project kick offs, weekly check-ins, testing, etc… to make communication easy and transparent

  • Continuously improve product delivery, execution and processes

  • Establish and drive adoption of program frameworks, tools and best practices 

  • Lead post program analysis to guide future programs

  • Proactively identify challenges and risks, working closely with a cross functional team to address and mitigate them

  • Effectively communicate plans, status, risks and mitigations to the broader team

  • Focus on results and outcomes: solve problems creatively and establish processes that are appropriate and flexible

Qualifications

You have:

  • 5+ years of program management experience in software/web development organizations, management consulting, or an operational role

  • High EQ and executive presence: you are able to collaborate with and influence designers, product managers, engineering teams and key stakeholders from different business functions

  • A solid understanding of agile product development methodologies

  • Ability to succeed and thrive in an entrepreneurial, fast paced environment

  • Ability to make clear recommendations/decisions using logic and data analysis

  • A strong sense of ownership and ability to chase down details that lead to a successful product delivery

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources