Product Marketing Manager - Square Hardware

  • Toronto, Canada
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new readers help our sellers accept credit and debit cards across all modes of payment including chip cards and contactless payments; our POS software makes selling easy and our ecosystem of other products like Capital, Marketing, Payroll, Loyalty and Online Store help make being an independent business easy. 

Our hardware portfolio has grown significantly since our first little white reader to include Square Contactless and Chip Reader, Square Stand, and two all-in-one products: Square Register and Square Terminal. On our hardware team we aim to build emotion evoking, highly usable products that help our customers start, run and grow their business. 

Join our high energy team of leading product design, technical engineering, operations and marketing individuals from leading consumer hardware companies like Apple, HP, Fitbit and Intel.

Job Description

The role of the Hardware Product Marketing Manager is to be the in-market hardware expert, partnering closely with both product marketing and product management. This includes understanding how sellers use our existing hardware in-market, tracking market conditions impacting product sales and usage, understanding customer segments and defining messaging, setting up and running product betas for new products, gathering product insights, and helping to feed those insights back to the central hardware team for incorporation into future product development. It is the Hardware Product Marketing Manager’s job to ensure products have been tested thoroughly in-market before launch, that the right customers are getting the right message through the right channels, and that we are building and supporting the right products for our customers. 

This role will be based in Canada and will primarily cover Canada, but will support hardware product marketing in other markets as necessary as we staff the team across markets. It will work across our full existing hardware portfolio and future products launched in Canada and potentially other markets. It will also work closely with a cross functional team of product management, hardware and software engineering, marketing, creative, sales/account management, customer success, supply/demand and logistics.

We are looking for a highly motivated, top performer to join the team. The right candidate will be data-driven, strategic, analytical, results-oriented and a clear communicator with a background in product management or product marketing and/or strategy, ideally with consumer electronics experience.

You will:

  • Drive local hardware product marketing efforts by 

    • Drafting customer segmentation and adapting messaging framework for new product launches

    • Researching relevant market trends/opportunities and making recommendations for changes to product offer

    • Reviewing competitive offerings and make recommendations for competitive differentiation

    • Gathering qualitative and quantitative seller insights and funnel back to product marketing

    • Supporting price testing, pricing research, pricing analytics, and eventual recommendations

    • Acting as local quarterback for go-to-market efforts

    • Gathering and sharing product feedback from Communications, Sales, Acquisition, and a broad range of cross-functional teams

    • Sharing accountability for sales performance with central product marketing manager for each product

  • Drive local hardware product management efforts by

    • Quickly developing an understanding of customer profiles and use cases for the current in-market hardware products

    • Gathering qualitative and quantitative product feedback and funneling back to product team to incorporate into roadmap

    • Providing feedback on products in development from the local market perspective

  • Lead local hardware product betas in Canada and potentially in other countries, including

    • Partnering with hardware product team to develop an execution plan for achieving beta requirements

    • Recruiting beta merchants and acting as primary point of contact for beta merchant support

    • Collecting qualitative and sometimes quantitative feedback from merchants and sharing with product team

    • Documenting beta units, feedback, and progress against execution plan throughout beta

  • Offer creative problem solving and analytical reasoning

  • Be a strong leader and hardware product champion in-market

Qualifications

You have:

  • 3-6 years of professional experience

  • Strong quantitative analytical ability

  • Excellent written and oral communication skills, and strong organizational skills

  • Demonstrated capacity to communicate complex, large-scale concepts clearly and simply

  • Comfort leading initiatives in a fast-paced, entrepreneurial, start-up environment

  • Prior experience in consulting or a strategy-related role

  • Prior experience in payments, technology, or hardware is a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.