KYC Manager

  • St. Louis, MO
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

This position is available in our Oakland or STL office:

You will:

  • Oversee U.S. based compliance operations teams, including training, hiring, coaching, and managing staff 
  • Work with other Compliance leads to drive strategic planning on team growth, organizational structure, focus areas, and quarterly goals 
  • Develop and maintain policies and procedures applicable to the team, including iterating on existing workflows to streamline and add efficiency 
  • Work with other Compliance Team members to develop technical specifications for tool enhancements or new tool build out 
  • Understand regulatory landscape and compliance requirements; with emphasis on applicable BSA/AML requirements that include customer identification procedure, due diligence best practice, sanction screening requirements, and anti-money laundering protocols 
  • Liaise with all relevant business partners, both internally and externally 
  • Maintain up to date knowledge on regulatory changes and landscape 
  • Provide guidance and insight on merchant account analysis, including handling account escalations from junior team members 


  • 3+ years in a senior compliance /compliance operations role with a financial services firm, preferably in the payment or Fintech space 
  • 5+ years people management experience 
  • Strong operational knowledge in executing and running a sound Compliance program, preferably with hands-on knowledge of MSB and relevant regulatory requirements 
  • Excellent written and verbal communication skills, including the ability to represent Square at industry events 
  • Ability to work in a fast-paced, dynamic, and innovative environment, with the ability to deliver outstanding results 
  • Self-starter who can perform flawlessly with minimal direction 
  • A do-it-all, nothing is too small mentality 

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources