Compliance Operations Specialist

  • Tokyo, Japan
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The mission of the Compliance Operations team at Square Japan is to perform the day-to-day operational tasks associated with payment network and partnership requirements. The team actively engages in monitoring for prohibited activities such as anti-money laundering activity along with enforcing Square's Merchant User Agreement. Other areas of responsibility include OFAC and other Japanese regulations reviews, liaison with law enforcement agencies and interactions with corporate partners and the credit card payment networks.

You will:

  • Monitor and act upon reports involving compliance-related alerts

  • Verify merchant information and conduct due diligence reviews as part of Square's on-boarding review policy

  • Ensure all daily operation deliverables are met within established SLAs

  • Interact with Square customers to ensure full compliance with all applicable laws and policies

  • Provide coaching and training on account reviews for new and junior team members

  • Provide final sign-off / subject matter expertise on account-level reviews for junior team members

  • Conduct regular reviews of operations processes to ensure functionality and develop additional efficiency

  • Work cross-functionally with Support, Risk, and other operations teams within Square

  • Communicate with customers via CRM, email, and telephone

  • Communicate with corporate partners to ensure our compliance monitoring


You have:

  • A strong operations mindset involving time sensitive directives and ability to self-manage workflow across competing priorities

  • Strong investigative skills, including familiarity with public record research and database tools 

  • Strong transaction analysis skills that apply across numerous financial products and services in complex scenarios

  • Adept communication skills when dealing with possible bad actors with a detective-like mentality

  • An ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results

  • Excellent verbal and written communication skills in both Japanese and English 

  • Previous experience in compliance or risk work with a financial institution or payment-focused company preferred

  • Passion for Square, and a strong interest in technology/knowledge of the industry

  • 4-year undergraduate degree

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.