Tax Resolution Specialist, Payroll Product

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square Payroll, one of the most rapidly growing products at Square, is hiring a Payroll Tax Operations Specialist to play an integral role in handling customer tax filing and payment escalation inquiries. We are looking for an experienced customer support problem solver with keen attention to detail, experience with implementing process improvements, and strong critical thinking skills to help us deliver quality support to our customers.

You Will:

  • Be an expert at resolving complex payroll issues and assessments that come through service cloud, ensuring our customer’s questions are answered in an accurate, efficient and timely manner

  • Documenting, improving, and scaling the tax escalations team by implementing process automation and reducing common customer issues

  • Identify, document, and solve issues that may arise as a result of customer error or product bugs/limitations

  • Identify gaps in our policies and inefficiencies in how we work together and collaborate with sales, support, tax operations and product to define and implement improvements

  • Work with Federal and State tax agencies to resolve any customer tax issues



You Have:

  • Bachelor’s degree in accounting, economics, tax, business, or equivalent

  • 2-4 years of experience in tax and or payroll tax, experience with federal and state payroll tax filings a plus

  • Self-motivation with the desire for ownership and ability to operate independently in a fast-paced, ever changing and innovative environment while working collaboratively across multiple functions

  • Strong attention to detail and accuracy, passionate about improving workflows and process

  • Excellent interpersonal and writing skills, comfortable communicating with our customers over phone and email

  • Strong familiarity with Microsoft Excel and Google Sheets

  • Excellent skills in time management, de-escalation, composure, and prioritization

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources