Retail Operations Lead

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are looking for a talented Business Operations Manager (Retail, Peripherals) to join our Hardware Operations team. The individual should be experienced in managing commercial relationships with third party and retail distribution partners for hardware products. The individual will be responsible for establishing hardware business partnerships, managing costs, negotiating contracts, and resolving all commercial related issues. 

This leadership role requires strong understanding of the retail order management processes (both direct and indirect retail partners), supervise analysts in ensuring 100% compliance to retail orders, including SLA management and process improvement efforts. 

You will:

  • Manage the strategy, analysis, and execution of Square’s global retail supply chain, leading multidisciplinary projects to build processes and systems for product fulfillment and oversight of retail distribution partners and third party peripheral suppliers.  

  • Manage day-to-day partnership and operations with warehouse and transportation teams, financial business systems teams (Oracle) and downstream customers (Distributors, Retailers, etc).

  • Establish and maintain a partnership selection criteria and execute the process of evaluating and on-boarding new distribution partners and peripheral suppliers. 

  • Negotiate and execute master contracts and Statements of Work with distribution partners and suppliers

  • Collaborate with internal accounting and operations teams to manage retail chargebacks and returns

  • Lead and conduct Quarterly Business Review with key partners to evaluate on-going performance across sales support, operational excellence, and cost competitiveness

Qualifications

You have:

  • 5 to 7 years of related experience in retail and vendor management

  • A demonstrated ability to manage projects and the operational complexity of Fortune 500 partners/customers

  • Strong communication and leadership skills

  • Acute attention to detail and are results-oriented

  • Strong Excel and Keynote/PowerPoint skills

Products we work on:

  • Square Card Reader

  • Square Stand

  • Square NFC Reader

  • Square Register

  • Square Terminal

  • ...Many more to come

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources