Retail Operations Lead
- San Francisco, CA
We are looking for a talented Business Operations Manager (Retail, Peripherals) to join our Hardware Operations team. The individual should be experienced in managing commercial relationships with third party and retail distribution partners for hardware products. The individual will be responsible for establishing hardware business partnerships, managing costs, negotiating contracts, and resolving all commercial related issues.
This leadership role requires strong understanding of the retail order management processes (both direct and indirect retail partners), supervise analysts in ensuring 100% compliance to retail orders, including SLA management and process improvement efforts.
Manage the strategy, analysis, and execution of Square’s global retail supply chain, leading multidisciplinary projects to build processes and systems for product fulfillment and oversight of retail distribution partners and third party peripheral suppliers.
Manage day-to-day partnership and operations with warehouse and transportation teams, financial business systems teams (Oracle) and downstream customers (Distributors, Retailers, etc).
Establish and maintain a partnership selection criteria and execute the process of evaluating and on-boarding new distribution partners and peripheral suppliers.
Negotiate and execute master contracts and Statements of Work with distribution partners and suppliers
Collaborate with internal accounting and operations teams to manage retail chargebacks and returns
Lead and conduct Quarterly Business Review with key partners to evaluate on-going performance across sales support, operational excellence, and cost competitiveness
5 to 7 years of related experience in retail and vendor management
A demonstrated ability to manage projects and the operational complexity of Fortune 500 partners/customers
Strong communication and leadership skills
Acute attention to detail and are results-oriented
Strong Excel and Keynote/PowerPoint skills
Products we work on:
Square Card Reader
Square NFC Reader
...Many more to come