Business Operations Analyst, Account Management

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square’s Account Management organization works with Square’s largest merchants to grow and retain their businesses and to deliver insights to Square’s product teams. Within Account Management, the Account Management Operations and Analytics team works to empower data-driven operations and decisions across the Account Management organization.

As an AM Analysts, you will leverage business intelligence, engineering, analytics, and data science, working nimbly throughout the data tech stack, to help us maintain and develop a world class suite of data driven solutions that increase AM efficiency and intelligence. Examples include creating an opportunity scoring pipeline with predictions from Data Science, designing the inclusion of account manager performance metric data into tooling, and implementing an automated system of measurements to detect incremental lift of account managers.

You will:

  • Use data to shape the long term strategy of the Account Management organization

  • Develop tools, features, and reports using our tech stack to empower self-service data access, augment intelligence, and increase efficiency

  • Deeply understand the Account Management data ecosystem, and apply a diverse set of skills in business intelligence, analytics, and data science to support the organization

  • Own, coordinate, and tackle cross-functional problems across Account Management, Finance, Business Intelligence, Data Science, and more

  • Communicate analysis and decisions to high-level stakeholders and executives in verbal, visual, and written formats

Qualifications

You have:

  • 2+ years of analytical experience in business operations, analytics and data science, or consulting

  • Experience in providing data driven solutions across the business intelligence and data layers of an organization

  • Mastery of data, analytics and visualization technologies

    • Looker or equivalent

    • Snowflake SQL or equivalent

    • Airflow or other ETL tool equivalent

    • Python or equivalent a plus

  • Familiarity with data visualization, data warehousing, and predictive modeling

  • Strong written and verbal communication skills and ability to build relationships and influence across the organization

  • Proven ability to facilitate cross-functional projects that depend on the contributions of others in a variety of disciplines

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources