Admin Coordinator, Customer Success

  • St. Louis, MO
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

You will:

  • Manage tardy and attendance tracking for the entire Direct CS Advocate team, ensuring prompt follow up and proactive coaching conversations from our leadership team across locations

  • Complete robust and holistic Attendance Reviews for the full Customer Success team in near real-time across locations

  • Manage and administer note keeping software for Lead’s coaching and documentation filing purposes

  • Work cross-functionally to identify and drive efficiencies in Customer Success Lead workflows and processes

  • Manage our Lead Manager on Duty coverage calendar inclusive of closing shifts, holidays, and weekends

Qualifications

You have:

  • 5+ years professional experience

  • Strong attention to detail and ability to bring order from chaos

  • Experience using Excel/Google Sheets and building pivot tables

  • Proven ability to ship high quality work with a strong bias toward action

  • Strong and proven data entry skills

  • Ability to drive projects from idea to implementation

  • Strong time management and ability to thrive in an ambiguous environment

  • Radiant decision quality and analytical skills

  • Ability to communicate effectively in both written and verbal forms

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources