IT Support Specialist
- Full-time
Company Description
Job Description
Help Square revolutionize the way people make and accept payments. We’re looking for an IT Support Specialist to join our IT team, supporting the Cash App team specifically. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. We are predominantly Mac OS, with a growing Windows and Chrome OS environment, requiring a motivated self-starter who is eager to learn more.
You will:
Provide personalized support for local workers, and via email and Slack to remote workers, for Cash App teams and Square information and technology services
Engage in creative problem solving by leveraging existing services and helping to develop new
Act as a conduit between the workforce and the larger IT organization by surfacing issues and patterns in need of attention
Assist with collaboration tools and services, facilitating internal and external events
Provide training to workers for new and existing services
Participate as a shared resource for larger projects
Participate in logistics and procurement activities
Qualifications
You have:
Mac OS + Windows + ChromeOS end-user support experience
Fantastic deskside manner
Good problem solving and pattern recognition
Have a basic understanding of connecting computers to networks
Ability to quickly assess root cause, and implement and share corrections
Willingness to collaborate on development and upkeep of knowledge base articles
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Even Better:
Experience using Atlassian products
Experience in Gsuite Administration
Being a serious A/V person will help in many ways
Powershell and Active Directory administration understanding
VOIP administration experience
Previous work experience in a startup environment
Command-line Unix experience
Other Unix/Linux experience (Shell scripting)
Experience with Munki
Being a serious A/V person will help in many ways
A college degree is helpful, but actual industry experience and knowledge is key