Finance and Strategy, Customer Success Analyst, Seller Business

  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Finance & Strategy is responsible for improving strategic, financial, and operational decision-making across Square. Our team’s core value is trust – we build it by making what is complex simple, and we do it with analysis that is accurate and easy-to-understand. Business partners appreciate our insight and trust us to help solve difficult problems. We believe good ideas can come from anywhere, and we’ll rely on you to collaborate with others, form intelligent opinions, and present your thoughts to decision-makers and company executives.

The Square Seller business provides products and services that helps sellers start, run, and grow their businesses and participate in the economy. The foundation of our offerings is a full service, managed payments offering and extends to include point-of-sale software and services that help sellers make informed business decisions on their orders, inventory, locations, employees, and customers. 

We have grown rapidly to serve millions of sellers that represent a diverse set of industries and sizes, and span geographies including the United States, Canada, Japan, Australia, and the United Kingdom. The Seller team includes both product business teams, as well as go-to-market and operational functional teams. 

Customer Success Team

Square's Customer Success Team is focused on providing world-class support that's always available—at the right times—but rarely needed. We solve scaling challenges across Square's products, for all types of customers, while adding value, driving customer happiness, and creating amazing experiences that result in our customers’ success. We help people engage in commerce and start, run, and grow their businesses.

You will:

  • Apply subject matter expertise of Square’s business model to 1) create analyses that facilitate clear and timely decision making, 2) forecast performance, including short- and long-term trends, 3) surface strategic insights for business partners, and 4) help inform Square’s investment capacity across a range of functions.

  • Synthesize data from SQL databases and collaborate cross-functionally across Product, Marketing, Accounting, and Business Intelligence (among other teams) to understand complex relationships between key drivers of our business.

  • Report and analyze business results and communicate key takeaways to senior stakeholders, including identifying opportunities or risks.

  • Manage headcount and operating expense budget processes to ensure investment allocation and resources are in alignment with Square’s strategic priorities.

 

Qualifications

You have:

  • Bachelor’s degree in Business, Finance, Accounting, Economics, or another relevant field

  • 2 to 4 years of experience focused on financial modeling 

  • Advanced proficiency in Excel (you should be prepared for an Excel modeling interview)

  • Excellent business acumen and communication skills

  • Ability to execute independently and engage with team members of all levels

  • Commitment to Square’s purpose of Economic Empowerment

Even Better

  • Experience with SQL/comfort working with large data sets and creating data visualizations

  • Experience with software, internet, payments and/or financial technology industry

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Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources
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