Product Manager, Retail

  • New York, NY
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square is built by an incredible team that is on a mission to make commerce easy for all types of businesses. As Square expands to meet the needs of a broader seller base, it is critical to invest in vertical integration to achieve unmatched experiences and technical capabilities. As one of our three vertical solutions, Square for Retail helps Retail businesses of all sizes start, run, and grow their business. We help our customers succeed with an omnichannel solution that includes a dedicated Retail POS across a variety of form factors, specialized workflows, advanced business insights, and inclusion in the greater Square ecosystem. 

This position will require strategic thinking and methodical execution. As a Product Manager on the team, you will have an opportunity to drive impact for the millions of small businesses across the world utilizing our platform to start, run and grow their business. You will be responsible for defining the product strategy, coordinating and executing projects, and optimizing our customers experience. Our approach at Square is both customer-focused and data-driven. So you will need to dig in to deeply understand our customers and their needs, define and analyze data, and guide our world-class team to move fast and ship remarkable solutions.

In this role, you will also collaborate closely with designers, engineers, analysts, marketers, and other cross-functional team members within the organization to ensure that our product reaches customers and provides a remarkable, delightful experience. If you’re looking to change the way Retail SMBs operate and drive impact at a high-growth company, you will find this role compelling, challenging, and rewarding. 

You will

  • Own the user experience for a suite of products and features across multiple platforms

  • Develop innovative and industry-leading products across desktop, mobile, and native platforms that uniquely serve Square’s customers

  • Drive the product roadmap for Square for Retail and execute the delivery timelines for the work required to drive growth, experience, and health

  • Work with our leadership team as well as leaders across verticals (Payments, Point of Sale, Capital), and organizations (Product, Marketing, Sales, Customer Success, Partnerships) to grow our active Square for Retail user base

  • Operate cross-functionally and build strong partnership across the company in delivering excellent products and services

  • Influence key stakeholders throughout Square in order to align intent, resources, and prioritization

  • Collaborate with your product development team in order to achieve individual and team goals

Qualifications

You have

  • Strong customer empathy and experience shaping product direction and execution based on customer needs

  • Experience driving key strategies that shaped the investment portfolio of an organization

  • Experience driving growth initiatives that require deeper data analysis (DAU/MAU/LTV are terms and measurements you are drawn to) as well as working through seams and removing friction

  • Navigated product scale challenges in a high growth environment

  • Managed a high performing team of software engineers that consistently delivers

  • Developed industry-leading products that have gained a strong followership and product loyalty

  • Ideally, at least 5 years of experience, 3 years working in Product

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources