Industry Relations & Payments Partnerships Lead, Canada

  • Toronto, Canada
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square's Payments team is responsible for every dollar that moves through our bank partners, card networks, and Square's internal platforms and systems. The Payments team's mission is to make our customer’s experience across taking payments, closing the sale, and getting paid "remarkable", efficient, and cost effective. To that objective, Square must operate against a complex backdrop of industry partners to encourage flexibility, new standards, and openness to Square's innovation, products and services. The Payments team plays an integral role in crafting a diverse spectrum of solutions and capabilities for our customers, overseeing foundational industry and regulatory relationships and leading the daily operations for incoming and outgoing payments.

This role will be key to our success in the development and expansion of our products in-market, including support for colleagues across Business Development, Business Operations, Finance, Compliance, Risk, Counsel, Marketing, Product, Product Marketing, Regulatory Counsel, and Sales. They will be responsible for key industry relationship oversight and coverage, executing on our global payments strategy and leading our Go To Market programs across Canada. Focus of the role will be managing our relationship roadmap with acquirers, banks, card networks and industry bodies operating across the market. The position will be important to Squares international expansion and strategic industry relationship engagement strategy, representing Square's Canadian business to regulators and industry influencers foundational to Square's success. 

This role requires exceptional cross-functional collaboration, leadership, knowledge of global and local markets, and extensive experience representing digital payments products. The role requires experience in commercial partnerships, payments operations, and supporting new product and service expansion into new markets against a backdrop of a complex ecosystem role players. Relationships with such partners require strong cross-functional, internal collaboration with Global Product GMs and in-market teams, but also deep and extensive industry relationships. This position is full-time and based in Toronto with 10% travel expected.

You will:

  • Build and manage strategic relationships with payment industry partners
  • Define and execute on a comprehensive global payments strategy for Square in the rapidly evolving mobile payments and card acceptance space
  • Strengthen the influence and market position of Square's business and brand while fostering joint marketing and promotion opportunities with industry stakeholders
  • Expand our partner and product footprint globally, accelerating the distribution of both new and existing Square offerings
  • Understand Square's competitive position and implement programs to further and improve payments products, services and strategic objectives
  • Lead and support management for Squares strategic industry initiatives, including fostering the partner engagement required to enable new products and platforms
  • Maximize current partnerships through detailed and proactive account management, working with key industry partners, suppliers, and industry associations to define, iterate and enable new products and Go To Market strategies
  • Research and analyze industry trends and opportunities for Square to further distinguish its position as it relates to its payments products and Go To Market plans
  • Condition the expectations and dynamics of key industry influencers while managing external influences to optimize for the impact on Square's role in the ecosystem


You have:

  • Deep Experience and solid understanding of payment industry and its current evolution across North America
  • An ability to lead cross-functional projects and interact at all levels with diverse roles including engineers, business partners and executive leadership
  • Deep analytical skills that enable analysis of nascent industry movements
  • A clear written and verbal communication and presentation skills
  • Strong relationship building skills coupled with the ability to develop consensus
  • Understanding of the PSP business model and demonstrated performance in a regulated payments or electronic money institution preferred

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.