Audio Visual and Collaboration Lead

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

As the Audio Visual and Collaboration (AV&C) Lead, you will build and manage the team that partners with stakeholders to identify, integrate, deploy, innovate and support AV and collaboration solutions at Square. Your team will provide an immersive audio, video and collaboration experience, including events supported by internal and/or external resources. You will also be responsible for partnering with the business teams to make sure the requirements are achievable within Square’s infrastructure, and supportable beyond the facility opening.

You will: 

  • Hire and lead a team of AV and collaboration engineers and technicians 
  • Build and manage operating and project budgets
  • Develop performance standards and plans for personnel
  • Facilitate the translation of business requirements and creative intent into technical specifications and operational procedures (including assessment of development milestones and risk mitigation)
  • Develop testing procedures and performance criteria for all facility AV and interactive systems
  • Develop standards, tests and signoff procedures that confirm system performance and design intent from proof of concept through final implementation at single or multiple sites
  • Work in close partnership with Office Experience, Real Estate and Facilities teams (where applicable) to guide their technical choices; Implement and commission scope for each project
  • Interface with vendors and manufacturers to design systems
  • Provide oversight and management of vendors to meet project goals, budgets and timelines
  • Ensure all solutions work within the context of Square, on our networks and within the constraints of our security requirements
  • Document requirements for internal service providers - network services, IT Support, etc.
  • Provide strategic direction incorporating industry trends 
  • Develop roadmap that includes refresh cycles, retrofit plans, budgets and support model(s)



  • 5 years of experience in AV system design and development of high end customer facing facilities and telecommunication systems.
  • Experience managing a team of technical personnel 
  • Experience with various operating systems (Linux/Mac/Windows) and with AV system design, system configuration, and mockup/prototyping of concepts
  • Demonstrable experience with Crestron configuration software 
  • Experience with documentation testing for system performance

Even better:

  • Experience with construction projects including AV, acoustical and lighting specific facility impacts (HVAC coordination, lighting, environmental control, room acoustics, etc.)
  • Experience in writing software or design software architecture to be able to automate AV systems and integrate with other facility IT systems
  • Experience with broadcast systems; lighting control, audio consoles and routing distribution, video control and switching, etc.
  • Audio DSP programming (Q-Sys, BiAmp, etc).
  • Knowledge of networking hardware and network protocols 
  • Proficient with AutoCAD and or other design software

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources