Manager, Account Management

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to deeply understand the needs of our merchants and then meet their needs via Square solutions.

We are looking to hire a Manager for our Core Accounts Account Management team with demonstrated success in Sales leadership experience. You will be responsible to build a high performing team that leads to success for our sellers and for Square. You will co-develop processes, tools, systems, and metrics to support a team at scale. You will also be responsible for managing high impact projects for the Account Management org.

Qualifications

You will:

  • Directly manage a team of 8-12 account managers 

  • Manage performance reviews, promotions and career development conversations with your team 

  • Create a high performing account management team via hiring, training, and robust ongoing coaching

  • Develop creative ways to motivate your team to exceed targets (revenue outputs, inputs, customer satisfaction, and operational goals)

  • Lead targeted enablement and account manager training

  • Engage with strategic sellers in your team’s book of business through direct partnership with Account Managers

  • Represent Account Management’s needs and goals cross-functionally 

  • Identify the biggest opportunities for improvement and drive execution towards business results

  • Engage with product teams to be the customer voice to drive both product attach and product improvements

  • Occasional domestic and international travel may be required. You may also be asked to split time between Square’s Oakland and San Francisco offices. 

You have:

  • 4+ years of experience in a sales role

  • 2-4 years of people management experience in a high volume, transactional environment 

  • Passion for developing people

  • Strong ability to make decisions based on data

  • Experience in a fast paced technology company, start-up experience a plus

  • Excellent interpersonal, leadership, organizational, and communication skills (verbal and written)

  • A hungry, infectious personality: we’re looking for someone determined and able to drive success and motivate people 

  • Related Bachelor’s degree

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources