Manager, Account Management
- San Francisco, CA
The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to deeply understand the needs of our merchants and then meet their needs via Square solutions.
We are looking to hire a Manager for our Core Accounts Account Management team with demonstrated success in Sales leadership experience. You will be responsible to build a high performing team that leads to success for our sellers and for Square. You will co-develop processes, tools, systems, and metrics to support a team at scale. You will also be responsible for managing high impact projects for the Account Management org.
Directly manage a team of 8-12 account managers
Manage performance reviews, promotions and career development conversations with your team
Create a high performing account management team via hiring, training, and robust ongoing coaching
Develop creative ways to motivate your team to exceed targets (revenue outputs, inputs, customer satisfaction, and operational goals)
Lead targeted enablement and account manager training
Engage with strategic sellers in your team’s book of business through direct partnership with Account Managers
Represent Account Management’s needs and goals cross-functionally
Identify the biggest opportunities for improvement and drive execution towards business results
Engage with product teams to be the customer voice to drive both product attach and product improvements
Occasional domestic and international travel may be required. You may also be asked to split time between Square’s Oakland and San Francisco offices.
4+ years of experience in a sales role
2-4 years of people management experience in a high volume, transactional environment
Passion for developing people
Strong ability to make decisions based on data
Experience in a fast paced technology company, start-up experience a plus
Excellent interpersonal, leadership, organizational, and communication skills (verbal and written)
A hungry, infectious personality: we’re looking for someone determined and able to drive success and motivate people
Related Bachelor’s degree