Customer Success Advocate, $21, Shift: M-F 9-6/10-7p - no weekends!!

  • Scottsdale, AZ
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Squares know that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Square merchants and customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

  • Effectively solve customer inquiries via phone, email, and Twitter using a CRM tool

  • Hold a high bar for Support when owning customer interactions

  • Identify, document and follow up with engineers on product bugs and features

  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

  • Recognize errors and draft improvements to content in the external Support Center and internal documentation

  • Collaborate with members of other teams to root out answers and be a resource to teammates 

Qualifications

Qualifications

You have:

  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others

  • Experience in direct customer or client-facing roles

  • Interest in implementing feedback and dedicated to the improvement of your skills and work

  • Strong organizational, analytical, written and verbal communication skills

  • Superb attention to detail

  • The ability to quickly adapt to new situations and think on your feet

  • Excellent time-management skills

  • A desire to help people and improve the customer experience

  • A passion for Square and customers engaging with Square products

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.