Customer Success Advocate- eCommerce (Weebly)

  • Scottsdale, AZ
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Would you like to learn about how technology helps small businesses become more successful? Weebly is looking for stellar individuals to join our growing Customer Success Advocate team in sunny Scottsdale. In this role, you’ll help our customers achieve their goals with their sites over the phone, via online chat and email while delivering top notch service. As a CSA, you are involved in all aspects of customer service and have a direct impact on our customers and their emerging websites.

You won’t be making cold calls — which means no getting yelled at because you interrupted someone in the middle of Instagramming their dinner — but you will spend the majority of your day talking to our customers over the phone & through chat or email tickets.

You will:

  • Deliver a great customer experience while providing technical support via Phone or Chat

  • Offer additional products and services that help our customers reach their goals.  Yes, we mean you’ll be selling products and services they need to be more successful

  • Use a timely & professional approach to respond to chat & email tickets, as well as phone calls.

  • Deliver value to the company through customer conversion, retention, and cross selling of our products

  • Must be able to remain focused in a fast paced environment, helping as many customers as possible each day

Qualifications

You have:

  • A strong understanding of internet technology and website creation
  • Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
  • Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
  • Comfort with ambiguity and resilient when facing rapid change
  • Experience in direct customer or client-facing roles
  • Experience with eCommerce and marketing
  • Strong organizational and time-management skills.
  • Comfortability with technology in general (you are the person your friends and family call when they need help with their new wireless printer)
  • An ability to type at least 40 WPM

*We are hiring for a tentative start date of February 10th* 

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources