Product Manager, Invoices

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We have an incredible team that is on a mission to make commerce easy for all types of businesses. Square Invoices is the easiest way for merchants to build trust, close a sale and get paid remotely. As a Product Manager on the team, you will guide impact for the millions of small businesses using our platform to start and grow their business.

You will establish the product’s strategy, coordinating and executing projects, and optimizing our customers’ journeys through all stages of the funnel (from on-boarding to becoming successful, active sellers). Our approach is both customer-focused and data-driven. So you will need to dig in to deeply understand our customers and their needs, define and analyze experiments, and guide the team to move fast and ship solutions.

You'll collaborate closely with designers, engineers, analysts, marketing, and other diverse team members within the organization to ensure that our product reaches customers and provides a remarkable, delightful experience. Your job may include identifying growth levers for the product, building new experiences, iterating on experiments, and planning or prioritizing projects. You are confident and push boundaries, trying anything and everything that helps guide Square Invoices’ long-term success!

If you're looking to affect the growth and direction of a large business within Square, you will find this role compelling and rewarding.

You will:

  • Help shape and promote the strategy and business case for Square Invoices
  • Define key goals and ensure success is measurable and can be improved upon 
  • Hypothesize, build, measure and learn. Use insights to inform product direction
  • Interview and deeply understand the jobs-to-be-done of our sellers
  • Prioritize a roadmap by balancing and championing partner needs
  • Work with executive leadership and cross-product teams to grow our active seller base
  • Influence key stakeholders at Square to align resources and prioritization
  • Manage the entire product life cycle from ideation, to planning, execution and launch

Qualifications

You have:

  • 5+ years of experience in product management, ideally with a product during a hyper-scaling phase, serving millions of customers, on multiple platforms and countries
  • Experience shipping and iterating on successful products with diverse teams
  • Demonstrated leadership and ability to drive product initiatives
  • Customer empathy to shape product direction and execution based on their needs
  • Comfort with analytics to establish and visualize data to run experiments and use quantitative intuition to make product decisions
  • Ability to absorb technical concepts and communicate them to a general audience
  • Understand acquisition channels (social, paid, affiliate, sponsorships, SEO, word-of-mouth, etc.) and their advantages, trade-offs and idiosyncrasies

Ideal Candidates May Have:

  • Excellent executionally at a growth stage company product - experience building their own company or contributing to a startup during a hyper-growth phase
  • Growth PM experience at a company with an established Growth practice 
  • Domain experience with invoices, client management and/or accounting 
  • Empathy (and experience) running businesses that rely on invoices workflows (e.g. ran a small biz that relied heavily on invoices and recurring payments)

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources