Executive Assistant- Team Lead

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square is looking for a dynamic and proven leader to manage and scale our Executive Assistant organization. Our Executive Assistants support our top executives across the globe and are the strategic partners who keep our teams focused on supporting Square's goals. The Square EA team is a centralized organization where EAs report into EA Managers; we have found that this structure incentivizes knowledge sharing, efficient communication and processes, and teamwork while prioritizing individual career development for the EAs. We are looking for an EA Team Lead who has second line people management experience, exceptional operational experience, and someone who’s passionate about leading a highly motivated group of individuals. 

You will:

  • Manage 6 direct reports (4 EA people managers and 2 EA individual contributors) and lead a globally distributed team of ~35 Executive Assistants with varying levels of experience

  • Establish and iterate on EA team brand, mission, vision, and values

  • Support directs’ effectiveness and successful development of their job responsibilities through dynamic coaching, mentorship, and advocacy, varying across the needs of each direct; communicate performance expectations through consolidation, synthesis, and delivery of feedback during our performance review and promotion cycles

  • Collaborate with the Leadership team reporting into the CFO; align and execute on top priorities across the organization 

  • Corral EA people managers and partners on team-wide matters, including annual and incremental budget planning processes, team-wide load balancing, identifying trends and recommending systemic improvements 

  • Lead organization-wide meetings, promotion and compensation calibration, recruiting outlook and hiring processes, and other team building programs

  • Oversee and allocate team budget and headcount, advocating for more if necessary through business case presentations 

  • Establish and maintain healthy relationships with cross-functional business partners (Finance, HR, Recruiting, Legal) in support of team programs and goals 

  • Manage administrative responsibilities for directs, including time cards, time-off approval and balance, reporting processes approval, Workday management, and team resource maintenance

 

 

Qualifications

You have:

  • 6+ years of relevant professional experience as an organizational lead or second line people manager

  • Previous work experience as an Executive Assistant or similar function (Operations, Recruiting, HR, etc.)

  • Experience collaborating successfully with a variety of different executives and teams and communicating with all types of personalities and team members

  • The desire to lead a team through inspiration and motivation, and a passion for establishing a best-in-class brand internally and externally   

  • Appreciation for the challenges of supporting a growing team of diverse personalities and programs and implementing methodologies to scale 

  • The ability to value teamwork at all levels, while remaining proactive, resourceful, and efficient

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources