Product Communications Lead

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Our communications team is made up of tough, quick-witted, entrepreneurial, and intellectually-curious people. We communicate to the world Square’s purpose to empower businesses and individuals with elegant tools that give them an advantage where they previously and unfairly had none. We are looking for a Product Communications Lead to manage product comms initiatives across our wide product ecosystem – which spans hardware, payments, financial services, buyer tools, and more – as part of our Corporate Communications team. This position can be based in either San Francisco or Oakland, CA.

You will:

  • Conceptualize and execute proactive and reactive comms initiatives that shine a spotlight on Square’s innovation in hardware, payments, and financial products 

  • Drive announcements and launches for products including Square Register, Square Terminal, Square Capital, Square Payroll, Square Card, and more – including in international markets.

  • Serve as on-the-record spokesperson and handle rapid response as needed, including on product issues related to risk, security, privacy, regulatory matters, potential policy violations on the platform, etc.

  • Handle media briefings and spokespeople training on a regular basis.

  • Manage day-to-day relationships with key internal stakeholders, including product teams, international comms, marketing, content & digital, investor relations, and legal.

  • Develop and maintain reporter relationships across national, local, business, tech, and vertical publications.

  • Own the creation of written materials, including press releases, data reports, briefing docs, communications plans and FAQs, blog posts, and other collateral.


You have:

  • 4-8 years relevant work experience at either a PR agency or on an in-house communications team.

  • Experience managing a variety of comms scenarios, especially product and feature launches, proactive storytelling, and rapid response.

  • A knack for uncovering stories, data, and other insights that can drive coverage and advance company narratives in the down-cycles between product launches or announcements.

  • Strong media relations skills that have driven coverage in national, local, business, tech, and vertical publications.

  • Ability to flex between working on projects solo and as part of a team.

  • Affinity for building partnerships with key internal stakeholders, including senior leadership.

  • A desire to help further our mission of economic empowerment through impactful storytelling.

  • Prolific writing and editing skills.

  • Curiosity, creative thinking, and a sense of humor.

  • An appreciation of the Oxford comma.


Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources