Product Manager, eCommerce

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Square eCommerce team, formed with the acquisition of Weebly in May 2018, is on a mission to make it incredibly easy for anyone to sell online. With more than 40 million users across Weebly, Square Online Store, Square Online Checkout, and our other eCommerce products, we are passionate about helping restaurants, retailers, and sellers of all kinds reach success -- both online and offline.

As Senior Product Manager — eCommerce, you will lead our efforts to make setting up and managing an online store item catalog intuitive and seamless. The catalog is foundational to any online store, and sellers put a lot of time into setting up the right items for sale, configuring variations and modifiers, categorizing items for easy shopping, tracking stock, and even setting up discounts and taxes. We know there’s a lot of complexity in setting up an online business, and that’s where you come in!

You are passionate about understanding user needs and pain points, and working with diverse partners to simplify the complex and ship elegant solutions that help sellers be successful online. You will need strategic thinking and methodical execution, with an opportunity to guide impact for the millions of small businesses around the world.

You will:

  • Establish product strategy and improve our customers’ experience using a variety of inputs, and articulate rationale behind product decisions
  • Understand our customers and their needs, and guide our outstanding team to ship remarkable solutions
  • In collaboration with design, engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
  • Identify new growth opportunities through quantitative research, UX studies, and reviews of industry standard methodologies
  • Be the point person for your product area to leadership and across the organization
  • Influence partners throughout Square to align intent, resources, and prioritization

Qualifications

You have: 

  • 5+ years of consumer-facing product management experience (eCommerce experience is a plus)

  • Passion for our purpose of economic empowerment and helping sellers succeed

  • Strong customer empathy and experience shaping product direction based on customer needs

  • Ability to both think strategically for long-term vision, as well as operate in the details of short-term projects

  • Great relationship-building skills that shine when you’re talking with a customer, cross-functional partner, or engaging a diverse audience

  • Natural curiosity and growth mindset, obsession with the details

  • Self-starter and track record of delivering results across the finish line

  • Excellent organization and prioritization skills

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources