Technical Writer

  • San Francisco, CA, United States
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We’re looking for a Technical Writer whose passion is helping developers be successful. We’re aggressively growing the Square Developers team as we expand the platform and engage the broader developer community. We consider documentation an integrated product as critical to developer success as the APIs it explains. The Technical Writing team helps set our documentation strategy and partners with Developer Experience Engineering team to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers. Come grow the Square developer community!

You will:

  • Write clear, concise, and human documentation for Square’s external developer audience.

  • Develop code samples and interactive tutorials to help developers get up to speed quickly.

  • Democratize the documentation process across the Developer Platform team, serving as an editor for contributing engineers.

  • Work with product managers, developer evangelists, designers, and marketing to shape the entirety of the Square developer experience, including community development and developer outreach.

  • Work cross-functionally with our product teams, other engineering teams, and partner developers in the design and delivery of Square’s global developer platform.

  • Contribute occasionally to internal documentation initiatives.

Qualifications

You Have:

  • Comfortable working in an unstructured writing environment with evolving processes and homegrown systems.

  • Comfortable handling multiple deadlines and self prioritization of ad hoc requests.

  • Experience working directly with engineers, product managers, and other stakeholders to help document (and define) new developer products and features.

  • Experience writing all common forms of developer documentation (API reference, conceptual guides, and tutorials).

  • Experience writing Markdown and HTML by hand.

  • Experience working with teams and applications in at least one of: Go, Java, Ruby.

  • Experience writing code examples in pseudocode and at least one of: PHP, Ruby, .NET, Python, Java, Swift/Objective-C — and the desire to gain experience with more.

  • Comfortable navigating and reading source code in a variety of languages.

  • Comfortable working with the Linux command line in a Macintosh environment.

  • Familiarity with version control systems.

  • Interest in learning and working with JavaScript DOM.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources