Partner Operations Manager, Payments

  • Tokyo, Japan
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Payments team enables Square to move money. From developing infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure, and forward-looking.

As a Partner Operations Manager on the Payments team, you will be responsible for diving into the specifications and functionality of the global payments networks and working with Relationship Managers, Product, and Engineering teams to convert best practices into the code for Square’s money movement systems. You will be deeply involved in launching new functionality and markets, adapting our money movement systems to changing industry requirements, and monitoring our systems for accuracy and efficiency.

You will:

  • Use your knowledge of Square’s payment stack to turn industry changes and mandates into scoped projects that maximize functionality and compliance while minimizing costs

  • Work with the rest of the Payments team to translate product functionality into the best set of payment network primitives

  • Work with our payment industry partners and suppliers on scoping and implementation for new features and systems

  • Design analysis and monitoring tools to ensure that the messages Square sends on to payment networks are maximizing success and minimizing costs

  • Creatively identify new sources of data and intelligence that can allow Square to route payments optimally

  • Work cross-functionally with our Partnerships, Product, Business, and Finance teams to develop Square’s global payments strategy


You have:

  • BA/BS degree or equivalent, or 4+ years of experience working with card processing or payments at a high-growth tech company 

  • Ability to work collaboratively and cross-functionally between acquirers and industry regulators and communicate effectively with distributed stakeholders

  • The ability to straddle roles as a product manager, data analyst and relationship manager, equally willing to examine code, perform SQL analysis, and review payment network rules updates to extract key information

  • Written and verbal fluency in English and Japanese

  • Experience working with and establishing streamlined processes around business operations and reporting

  • Willingness to travel internationally - our global headquarters is in San Francisco, California

Even better:

  • Experience working with global card brands (such as Visa, Mastercard, American Express, JCB, China UnionPay) 

  • Detailed knowledge of e-money, QR codes, and mobile payment methods 

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.