Fulfillment Operations Manager - International Markets

  • San Francisco, CA, USA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Fulfillment Operations Manager will play a critical role in our mission to deliver Square products to our customers in a fast, reliable, economical and elegant fashion. As part of the Global Logistics team, this individual will manage Square’s fulfillment operations for all products in existing Asia Pacific markets, plus help with the expansion into new global markets. They will also collaborate on growth initiatives across the supply chain and company as a whole.

We’re looking for a dynamic, process-oriented operations leader who has a passion for innovative solutions and scalable systems. Must be open to travel and be able to effectively manage concurrent tasks within multiple time zones. The ideal candidate will have managed 3PL/4PL relationships and possess a strong understanding of Omni-Channel logistics strategies and multi-regional distribution challenges.  The candidate will also oversee oversee vendor and supplier partnerships and manage performance within Square’s international supply chain.

Expected Travel up to ~ 30% to Square international locations

You Will:

  • Oversee, manage, and improve the fulfillment and distribution network at Square’s international locations

  • Collaborate closely and effectively with engineers, business leaders and managers to drive the development of critical and innovative fulfillment initiatives and projects.

  • Ensure that performance targets are met for service commitments (order inception to delivery) to our internal and external customers, across all products within the region 

  • Implement SOPs with partners and manage KPIs to maximize and measure Square’s 3PL partners performance: Order Management; Inventory control, Performance SLA’s, metrics reporting and root cause troubleshooting

  • Play a key role in supporting new country and new product launches coordinating with global logistics providers to ensure proper setup, operations and success of the launches

  • Review and maintain accurate SOWs and SOPs specific to the execution of fulfillment operations against B2C, B2B and Returns distribution requirements

  • Handle fulfillment errors and exceptions, correcting as well as identifying preventative measures

  • Leverage access to technology and innovation to bring continuous improvement to the fulfillment operations


You Have:

  • 5+ years of experience leading logistics functions, warehouses and fulfillment operations in international markets.

  • 5+ years in the Supply Chain and Logistics Industry preferably working within consumer electronics  

  • Strong Project management experience that includes problem identification and resource planning

  • Experience in fulfillment operations audit controls and reporting

  • Robust understanding of Quality Assurance processes in distribution centers with kitting operations.

  • Familiarity with reverse logistics operation flow, from RMA receipt, through inspection and return to vendor.

  • Excellence in communicating effectively and leveraging resources

  • Analytical and technical proficiency at leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and supply chain visibility portals

  • Expert level command of Excel and Google suite; experience with SQL queries is a plus

  • Familiarity with trade compliance processes in relation to consumer electronics devices

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.