Fulfillment Operations Manager - International Markets
- San Francisco, CA, USA
The Fulfillment Operations Manager will play a critical role in our mission to deliver Square products to our customers in a fast, reliable, economical and elegant fashion. As part of the Global Logistics team, this individual will manage Square’s fulfillment operations for all products in existing Asia Pacific markets, plus help with the expansion into new global markets. They will also collaborate on growth initiatives across the supply chain and company as a whole.
We’re looking for a dynamic, process-oriented operations leader who has a passion for innovative solutions and scalable systems. Must be open to travel and be able to effectively manage concurrent tasks within multiple time zones. The ideal candidate will have managed 3PL/4PL relationships and possess a strong understanding of Omni-Channel logistics strategies and multi-regional distribution challenges. The candidate will also oversee oversee vendor and supplier partnerships and manage performance within Square’s international supply chain.
Expected Travel up to ~ 30% to Square international locations
Oversee, manage, and improve the fulfillment and distribution network at Square’s international locations
Collaborate closely and effectively with engineers, business leaders and managers to drive the development of critical and innovative fulfillment initiatives and projects.
Ensure that performance targets are met for service commitments (order inception to delivery) to our internal and external customers, across all products within the region
Implement SOPs with partners and manage KPIs to maximize and measure Square’s 3PL partners performance: Order Management; Inventory control, Performance SLA’s, metrics reporting and root cause troubleshooting
Play a key role in supporting new country and new product launches coordinating with global logistics providers to ensure proper setup, operations and success of the launches
Review and maintain accurate SOWs and SOPs specific to the execution of fulfillment operations against B2C, B2B and Returns distribution requirements
Handle fulfillment errors and exceptions, correcting as well as identifying preventative measures
Leverage access to technology and innovation to bring continuous improvement to the fulfillment operations
5+ years of experience leading logistics functions, warehouses and fulfillment operations in international markets.
5+ years in the Supply Chain and Logistics Industry preferably working within consumer electronics
Strong Project management experience that includes problem identification and resource planning
Experience in fulfillment operations audit controls and reporting
Robust understanding of Quality Assurance processes in distribution centers with kitting operations.
Familiarity with reverse logistics operation flow, from RMA receipt, through inspection and return to vendor.
Excellence in communicating effectively and leveraging resources
Analytical and technical proficiency at leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and supply chain visibility portals
Expert level command of Excel and Google suite; experience with SQL queries is a plus
Familiarity with trade compliance processes in relation to consumer electronics devices