Account Manager, Japan

  • Tokyo, Japan
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Join the Square Account Management team and help our merchants take their business to the next stage of growth! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing relevant new features. 

Our team is hiring an account manager in our Tokyo office who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business. 

You will: 

  • Be responsible for growing and retaining high GPV customers in Japan

  • Understand customer needs and Japanese market trends to help customers achieve their business goals through Square 

  • Cross sell and upsell products and features by discovering customer leads

  • Effectively and strategically address customer concerns and issues with the goal of building long term customer relationships

  • Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square

  • Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

  • Collaborate with the account management global working group by surfacing insights, recommendations, operational needs and opportunities

  • Occasional domestic and international travel may be required.

Qualifications

You have:

  • 2 - 3 years experience in Sales, Account Management or related field

  • Fluency in both Japanese and English (Written and Oral)

  • Experience discovering and closing sales opportunities and building client relationships.

  • Experience successfully managing a pipeline to achieve revenue targets

  • Strong interest in business operations and strategy

  • Excellent organizational, analytical, written, and verbal communication skills

  • Passion and knowledge about how new technologies can help better serve small and medium size businesses

  • Entrepreneurial spirit

  • Experience with Salesforce or other CRM tools is a plus

  • A BA/BS or relevant experience

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.