Account Manager, Japan
- Tokyo, Japan
Join the Square Account Management team and help our merchants take their business to the next stage of growth! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing relevant new features.
Our team is hiring an account manager in our Tokyo office who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.
Be responsible for growing and retaining high GPV customers in Japan
Understand customer needs and Japanese market trends to help customers achieve their business goals through Square
Cross sell and upsell products and features by discovering customer leads
Effectively and strategically address customer concerns and issues with the goal of building long term customer relationships
Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs
Collaborate with the account management global working group by surfacing insights, recommendations, operational needs and opportunities
Occasional domestic and international travel may be required.
2 - 3 years experience in Sales, Account Management or related field
Fluency in both Japanese and English (Written and Oral)
Experience discovering and closing sales opportunities and building client relationships.
Experience successfully managing a pipeline to achieve revenue targets
Strong interest in business operations and strategy
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
Experience with Salesforce or other CRM tools is a plus
A BA/BS or relevant experience