Senior Business Systems Analyst

  • Portland, OR, USA
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

At Square, we build elegant solutions to solve real problems. As a Cash Business Systems Analyst, your goal is to improve the work experience for advocates and leadership, and by extension our customers, by delivering reliable and scalable solutions that lower the burden of systems use for our employees.

 

Key Responsibilities:

  • Work on the most complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement

  • Have detailed knowledge of the architecture, data flows, and optimal configurations of CRM, WFM, and other enterprise scale applications

  • Design and implement new methods, procedures, and systems (both automated and manual) to improve the processing and flow of information within the company

  • Work closely with end users to define and document requirements for new systems or to optimize existing systems

  • Self-starter with solid interpersonal skills - projecting a uniquely positive customer-service-oriented attitude

  • Ability to work alone or with other members of a team

  • Must be a team player with exceptional verbal and written communication skills

  • Create and maintain thorough, up-to-date, functional and technical systems documentation for any and all customization and maintenance actions taken

  • Create and maintain thorough, up-to-date, functional and technical systems documentation for all assigned operational or capital projects

  • Design, execute and document test plans based on sample data, stipulated functional test conditions and stipulated expected results; resolve any issues of functionality (i.e., debug program logic errors).

  • Act as a thought leader for the team

  • Ability to negotiate winning solutions for customers and the organization  

  • Ability to successfully manage vendor relationships to ensure the success of projects and ensure the highest quality services for our customers

  • Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet business objectives.

Qualifications

  • BS or MS in Information Systems, Computer Science or other relevant degree

  • 5+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility

  • At least 3 years of in-depth, hands-on coding experience with a modern CRM and/or WFM

  • Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet business objectives.

  • Excellent written and verbal communications skills mandatory

  • Impeccable customer service and interpersonal skills

  • Extremely high attention to detail

  • Previous roles in a high growth, tech environment preferred

  • Ability to lead cross-functional projects and interact at all levels of the organization a must.

  • Strong relationship building skills coupled with the ability to develop consensus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources