Head of St. Louis Account Management

  • St. Louis, MO
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to deeply understand the needs of our merchants and then meet their needs and grow their business via Square solutions.

We are looking to hire a Manager for our Core Accounts Account Management team with demonstrated success in Sales leadership. You will be responsible for supporting and continuing to build a high performing team that leads to success for our sellers and for Square. You will co-develop processes, tools, systems, and metrics that will ensure excellence in account management, at scale. You will also be responsible for managing high impact projects for the Account Management org. 

You will:

  • Be responsible for planning, organizing, and leading a 40+ person revenue generating account management team. 

  • Developing high performing, empathetic and coaching focused front line managers

  • Work closely with senior members of the Account Management leadership and operational teams. 

  • Be a key driving force in continuing the account management team’s growth at Square, especially in the SMB and MidMarket segments 

  • Represent the needs and unique opportunities that exist within the STL team and act as the direct point of contact for Account Management amongst STL Square senior leadership and relevant stakeholders

  • Represent team progress, product insights, and seller learnings to key internal stakeholders across Square. 

  • Build on a culture of hard work, seller focus and professional integrity

  • Develop creative ways to motivate your team and the broader core accounts team to exceed targets (revenue outputs, inputs, customer satisfaction, and operational goals)

  • Engage with product teams to be the customer voice to drive both product attach and product improvements

Qualifications

You have:

  • 6+ years of sales success, preferably in a high growth company

  • 4+ years of leadership experience, with preferred experience leading sales managers

  • BA/BS Degree 

  • (Preferred) Experience in high transaction volume SaaS application or financial services sales 

  • Proven ability to work with and influence cross-functional teams and departments in a rapidly growing environment

  • Proven ability to communicate (written and verbal) and manage relationships with senior executives 

  • Proven ability to hire and develop high performing sales teams 

  • Excellent interpersonal, leadership, organizational, and communication skills

  • Extensive experience in a metrics-driven sales organization

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources