Head of St. Louis Account Management

  • New York, NY, USA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to deeply understand the needs of our merchants and then meet their needs and grow their business via Square solutions.

We are looking to hire a Manager for our Core Accounts Account Management team with demonstrated success in Sales leadership. You will be responsible for supporting and continuing to build a high performing team that leads to success for our sellers and for Square. You will co-develop processes, tools, systems, and metrics that will ensure excellence in account management, at scale. You will also be responsible for managing high impact projects for the Account Management org. 

You will:

  • Be responsible for planning, organizing, and leading a 40+ person revenue generating account management team. 

  • Developing high performing, empathetic and coaching focused front line managers

  • Work closely with senior members of the Account Management leadership and operational teams. 

  • Be a key driving force in continuing the account management team’s growth at Square, especially in the SMB and MidMarket segments 

  • Represent the needs and unique opportunities that exist within the STL team and act as the direct point of contact for Account Management amongst STL Square senior leadership and relevant stakeholders

  • Represent team progress, product insights, and seller learnings to key internal stakeholders across Square. 

  • Build on a culture of hard work, seller focus and professional integrity

  • Develop creative ways to motivate your team and the broader core accounts team to exceed targets (revenue outputs, inputs, customer satisfaction, and operational goals)

  • Engage with product teams to be the customer voice to drive both product attach and product improvements

Qualifications

You have:

  • 6+ years of sales success, preferably in a high growth company

  • 4+ years of leadership experience, with preferred experience leading sales managers

  • BA/BS Degree 

  • (Preferred) Experience in high transaction volume SaaS application or financial services sales 

  • Proven ability to work with and influence cross-functional teams and departments in a rapidly growing environment

  • Proven ability to communicate (written and verbal) and manage relationships with senior executives 

  • Proven ability to hire and develop high performing sales teams 

  • Excellent interpersonal, leadership, organizational, and communication skills

  • Extensive experience in a metrics-driven sales organization

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.