Digital Design Specialist, Customer Success

  • Scottsdale, AZ, USA
  • Full-time
  • Alternate Location: St. Louis, United States
  • Position open to remote: Yes
  • Current Square Employee?: Apply via go/jobs

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments.  We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Digital Design Specialist will help drive Customer Success by developing innovative communications that keep Customer Success Advocates engaged, aware, and excited to support our growing customer base. You’ll have a strong background in graphic design and the ability to communicate a message in a visually compelling way and through various internal communication channels. We’re looking for someone who can design for multiple formats including digital, video, web, and more. 

Responsibilities:

  • Find creative ways to communicate visually by developing digital media including infographics, video content, internal web content, digital newsletters, email templates, print flyers and more.

  • Collaborate with the broader team to build assets and visuals that deliver and support key messages to the Customer Success team.

  • Work closely with Learning & Development specialists to develop and execute digital content that corresponds with employee engagement and performance improvement initiatives.

  • Assist in the production and filming of content for internal distribution.

  • Partner with the knowledge base specialist to develop digital content that communicates procedural or product information critical to the work of the Customer Success team.

  • Develop a strong partnership with Customer Success leadership to identify opportunities to build a strong culture and raise transparency of strategic initiatives. 

  • Consolidate and curate communication from multiple channels into an easily digestible and accessible format.

  • Measure and report on the effectiveness of communication initiatives.

  • Collaborate with business systems and internal communications teams to evaluate the need and requirements of an intranet or internal digital communications platform.

Qualifications

Requirements:

  • 3 - 7 years of digital design experience 

  • Proficient in digital communication skills including graphic design, video editing, html, and css.

  • Experience with graphic design, video editing, and web development tools including Adobe. Premiere, Illustrator, InDesign, Photoshop, and various intranet platforms or content management systems. 

  • Exceptional verbal/written communication skills. 

  • Comfortable working in a fast paced environment with the ability to prioritize and meet tight deadlines. (add a note about ambiguity)

  • Outstanding organizational and planning abilities.

  • Demonstrated ability to manage projects effectively.

  • Strong ability to partner and collaborate with business stakeholders.

  • Enthusiastic, creative and self-motivated.

  • Preferred experience in corporate or internal communications

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.