Research Analyst, Communications

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

By working within Square’s Communications & Policy team, you will help create and shape the narrative of our company. We are looking for someone who knows how to build and support big ideas and is comfortable being part of a team who pushes the boundaries of storytelling. You will bring a data-driven perspective and discipline to our team, and provide quantitative support to uncover newsworthy insights to improve the business, our sellers, and the broader economics, markets, and financial community.

You will:

  • Collaborate with our design, social, communications, and government relations teams to help promote creative data journalism projects that highlight Square’s sellers related to Square’s purpose of economic empowerment.
  • Perform data analysis using SQL to create reports and analyses. 
  • Use your technical experience with analytics tools and scientific rigor to produce newsworthy insights.
  • Explore our vast payments data sets to identify trends, including seller usage patterns, payment volume, item-level data, growth metrics, and seasonal fluctuations.
  • Challenge assumptions, and be comfortable working with big and sometimes complicated data to glean interesting, digestible findings.
  • Turn data into meaningful narratives for external partners such as journalists, academics, policymakers, and other government officials.
  • Promote data best practices and act as an advocate of data-driven culture across Square.

Qualifications

You have:

  • 3+ years of analytics experience in a payment, product, marketing, communications or business roles.
  • Advanced proficiency with database querying technologies (e.g. MySQL or similar)
  • Understand quantitative research and statistical analysis with experience using data to support a point of view.
  • Experience driving analytics projects from beginning to end: question formation, data exploration, statistical analysis, visualization, and presentation.
  • The skills to communicate complex analysis to any audience in verbal, visual, and written formats.
  • Accuracy when extracting statistical information from complex data analysis.
  • Work in collaboration with multiple disciplines as an analytics partner.

Even better:

  • Understand the payments industry
  • Experience in programming, especially with data science and visualization libraries in Python or R.

Technologies we use and teach:

  • Query languages (SQL)
  • Python, R
  • Databases (Vertica, Hive)
  • Visualization (Tableau, Amplitude)

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources