Learning & Development Project Manager, L&P

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Learning & Programs (L&P) Project Manager will be responsible for the tactical development, implementation, execution, and coordination of People team programs and learning initiatives. Square’s L&P team is small and mighty: you will be spending 70% of your time project managing and the remaining on other learning and development tasks such as content development, managing vendors, facilitation etc. Your role involves collaborating closely with the HR business partners and other cross-functional teams.

The ideal candidate is a self-motivated team player with a strong sense of ownership and a "get things done" attitude. You’re effective at managing multiple projects at once, very detail-oriented and organized, like to be busy and productive, learn quickly, and have a track record of being adaptable in a fluid, high-growth environment.

You Will:

  • Project manage L&P projects so they are delivered on-time, within scope, and within budget.

  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

  • Develop detailed project plans to monitor and track progress

  • Contribute to L&P projects by doing research around best practices and developing content

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects

  • Manage the relationships with all stakeholders throughout project life cycles

  • Measure project performance using appropriate systems, tools and techniques

  • Perform and assess risk management to minimize project risks, and escalate project risks to management when needed

  • Create, organize, and maintain comprehensive project documentation and reporting

  • Establish and maintain relationships with third parties/vendors

  • Support content development, content design, and facilitate L&P course offerings when needed



You have:

  • BA/ BS degree or practical experience 

  • 3+ years managing organizational projects and programs

  • 2+ years in Learning & Development, human resources, organization development or other related field

  • Excellent analytical skills; strong interpersonal and written/verbal communication skills is a must

  • Familiarity with tools and practices for project management, stakeholder management and results tracking

  • Experience with sourcing, vetting and managing vendors

  • Ability to be flexible, adaptable and solutions-oriented in the face of problems

  • Passion for trying, learning, improving, and sharing best practices

  • Proactive team member with excellent attention to detail and follow through; Strong sense of urgency to drive projects to completion

  • Ability to balance competing priorities in a fast-paced environment, and push back on stakeholders when necessary

Even Better:

  • Have a degree in adult learning, organizational development, organizational behavior, industrial-organizational psychology, human resources, or equivalent

  • Have a project management certification

  • Experience with public speaking or facilitation

  • Experience with Learning Management Systems

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources