Product Analyst, Payments

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are looking for a technical and strategic Product Analyst for Square Payments, the core product and foundation for all other products at Square. Product Analysts at Square are embedded within product teams and leverage engineering, analytics, and machine learning to empower data-driven decision making in the full life cycle of product development. As a member of the team, you will lead experimentation and growth initiatives, develop automation solutions to personalize product experiences, provide insights to our sellers about their business, and drive strategic decisions with data. Square’s mission is economic empowerment, and our team supports this by using data to understand and empathize with our customers, thereby enabling us to build remarkable product experiences.

Millions of merchants use Square Payments for their businesses every day. The Payment Product team focuses on improving the end-to-end user experience for these merchants and on building new user-facing tools to help them better manage the critical payment aspects of their business. 

As a Product Analyst, you will:

  • Identify target customers, their needs, and how our products will meet those needs through surveys, interviews, and product usage

  • Build self-service data tools that enable monitoring the health and performance of our core business

  • Be the subject matter expert on payments data and communicate recommendations to decision makers

  • Evangelize data best practices and act as an advocate of data driven culture across Square

  • Partner and collaborate with Product Management, Design and Engineering to define the product strategy and feature roadmap

  • Partner and collaborate with Product Marketing to develop go-to-market plans and track marketing program performance and optimizations through continuous testing

Qualifications

You have:

  • 4+ years of industry experience using data analytics to produce impactful insights 

  • Experience driving cross-functional analytics projects from beginning to end: question formation, data model design, logging, ETL, validation, analysis, machine learning, visualization, and presentation

  • Extremely strong written and verbal communication skills and ability to build strong relationships and influence with product partners

  • Proven ability to lead cross-functional projects that depend on the contributions of others in a variety of disciplines

  • Ability to initiate and drive projects to completion with minimal guidance

  • Willingness to learn new tools and technologies to model and solve unstructured problems

  • Experience with large data sets is a plus

Technologies we use and teach:

  • Query languages (SQL)

  • Databases (Snowflake, Bigquery, etc.)

  • Visualization (Looker, Tableau, Amplitude)

  • Version control (Git/BitBucket)

  • Data science languages (Python, R)

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources