Senior Program Manager, People Experience
- Full-time
Company Description
Job Description
Square is looking for a Senior Program Manager on the People Experience and Operations team to help us move the needle on employee experience. The role involves using available resources to understand where we can make a difference on a micro level with people processes, understand and improve how employees experience Square and help build an exceptional people brand.
You will:
Project manage ongoing process improvement and operational projects
Identify areas of improvement through research, analyzing data and continuous outreach to build a better employee experience
Evaluate current pain points and make process recommendations to internal partners as well as drive implementation of process changes
Evaluate systems setup to drive improvements from a people experience standpoint
Build detailed process maps and other process documentation
Qualifications
The basics
4+ years experience in HR, or employee experience roles
Experience driving projects within high-growth tech environments
Ability to manipulate and analyze data to understand trends
Familiarity with looking under the hood in workday
Preferred
Familiar with research methodology including focus groups and surveys
Familiarity with brand building or marketing concepts
An understanding of kaizen concepts
The skills
Bias for action- You have an urgency to impact change but not without compromising quality
Innovative mindset- You think outside the box and take principled risks with new ideas
Empathy- You always seek to understand someone's struggle
Customer focus- You recognize that customer experience is of prime importance and will go out of your way to ensure that.
Collaborative- You always seek to involve other stakeholders and seek divergent perspectives and can influence without authority
Self starter- You take initiative and suggest new ideas for implementation
Data driven- Everything you do has a basis in data. You can show how the needle has moved in concrete numbers
Hyper organized- You know how to keep track of multiple projects and deliver on time