Senior Program Manager, People Experience

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is looking for a Senior Program Manager on the People Experience and Operations team to help us move the needle on employee experience. The role involves using available resources to understand where we can make a difference on a micro level with people processes, understand and improve how employees experience Square and help build an exceptional people brand.

You will:

  1. Project manage ongoing process improvement and operational projects

  2. Identify areas of improvement through research, analyzing data and continuous outreach to build a better employee experience

  3. Evaluate current pain points and make process recommendations to internal partners as well as drive implementation of process changes

  4. Evaluate systems setup to drive improvements from a people experience standpoint

  5. Build detailed process maps and other process documentation

Qualifications

The basics

4+ years experience in HR, or employee experience roles

Experience driving projects within high-growth tech environments

Ability to manipulate and analyze data to understand trends 

Familiarity with looking under the hood in workday

Preferred

Familiar with research methodology including focus groups and surveys

Familiarity with brand building or marketing concepts 

An understanding of kaizen concepts

The skills

Bias for action- You have an urgency to impact change but not without compromising quality

Innovative mindset- You think outside the box and take principled risks with new ideas

Empathy- You always seek to understand someone's struggle

Customer focus- You recognize that customer experience is of prime importance and will go out of your way to ensure that.

Collaborative- You always seek to involve other stakeholders and seek divergent perspectives and can influence without authority

Self starter- You take initiative and suggest new ideas for implementation

Data driven- Everything you do has a basis in data. You can show how the needle has moved in concrete numbers

Hyper organized- You know how to keep track of multiple projects and deliver on time

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources