Product Marketing Manager - Hardware Accessories

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

For many Square sellers, hardware accessories such as printers, cash drawers, barcode scanners, or mobile cases are essential to running their businesses. The role of the Accessory Product Marketing Manager (PMM) is to be the expert on global customer needs for accessories as well as what is available in the market. You will work closely with the product and international teams to identify new product opportunities, lead a cross-functional team to execute go-to-market activities for new products, create & execute on a strategy for growing accessory sales through ongoing marketing efforts, and will provide continuous feedback about our products to the rest of the team. The Accessory PMM will ensure that the right customers are getting the right information, through the right channels, and that the accessories we offer are augmenting the overall Square experience for our sellers. 

We are looking for a highly motivated, top performer to join the team. The right candidate will be strategic, analytical, results-oriented, data-driven, detail-oriented and a clear communicator with a background in analytics, strategy, product management or product marketing. 

You will:

  • Partner with the product team and country teams to identify, build a business case for, and prioritize products across all Square markets for which we should add compatibility and/or sell on Square Shop. 

  • Meet regularly with vendors to understand upcoming launches and discontinuations of products and feed this information back to our product team.

  • For products to be launched on Square Shop, determine go-to-market strategy including pricing, bundling, and marketing. 

  • Project manage new product launches and work with cross-functional partners to ensure successful launch, including vendor selection, SKU management, supply and demand management, logistics, creative development for marketing, and Shop engineering.

  • Optimize assortment of existing products sold globally on Shop by tracking and monitoring sales and return performance and leveraging customer insights. 

  • Measure and socialize accessories’ impact on the overall Square experience, and suggest projects to improve key metrics. 

  • Work closely with customer-facing teams (Sales, Account Management, Support) and conduct customer insights to better understand customer needs and share insights with relevant PMs and PMMs.

  • Carefully QA existing Square Shop and Support pages and highlight opportunities to improve public-facing content. Work with relevant teams to implement these improvements.

Qualifications

You have:

  • Bachelor's degree

  • 2-5 years of professional experience

  • Strong quantitative analytical ability

  • Excellent written and oral communication skills, and strong organizational skills

  • Skill at managing details of ever-increasing complexity and scale

  • Experience managing projects with several cross-functional stakeholders

  • Comfort leading initiatives in a fast-paced, entrepreneurial, start-up environment

  • Prior experience in product marketing, analytics, consulting or a strategy-related role

  • Prior experience in payments, technology, or hardware is a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources