Creative Resource Manager

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a part of our creative operations team, the Creative Resource Manager is responsible for the efficient management of resources across multiple internal Creative teams, including product-focused creative squads and a central creative studio. They will partner with creative leads, program and project managers, and traffic to assign resources to new projects, ensure resource allocations are tracked across projects, and identify and navigate ongoing resource gaps and blockers across the creative organization.

Responsibilities

  • Build systems to record data and metrics for reporting resource allocations across our different working models and forecasted needs. Create scalable solutions to meet Creative-Studio resource needs.

    • Manage Studio project intake, working with the traffic manager. Develop system to assign weekly resource allocations for new projects and check-ins for ongoing projects. Create plans for resourcing against partner teams’ roadmaps.

    • Working with program managers, develop frameworks for squad resource measurement and allocation, including allocation across squads or squad resources supporting Studio.

    • Support creative and production teams that engage partially or wholly with other teams, including web and other marketing channels, working with our producers and project managers on tracking and reporting.

  • Manage network of external talent to create additional bandwidth for priority projects or anticipated peak workloads.

    • Collaborate with Creative Leads to foster support and day-to-day management of freelancer and agency staff, specific to their roles and responsibilities.

    • Partner with the Creative Business Affairs team to efficiently onboard talent for new assignments.

    • Become point of contact for tracking time and costs of freelance resources.

  • Identify gaps in resourcing new projects, whether it be quantity, quality, or opportunities to identify and add to the team’s capabilities.

  • Proactively work with Creative Leads to identify opportunities for collaboration and growth of team members to better assist all Creative-Studio projects.

Qualifications

Requirements

  • Eight to ten years of hands-on resource and/or studio management 

  • Broad experience working directly in a high-volume, fast-paced, constantly changing creative environment

  • Proven problem solver with expert knowledge of creative workflow best practices

  • Ability to construct workable solutions when presented with multiple and, often times, conflicting points of view

  • Superior organizational skills with the ability to multi-task and manage time

  • Unflappable, with the ability to bring a sense of calm assurance to high-energy interactions

  • Excellent interpersonal, leadership, listening, and communication skills

  • Ability to elicit cooperation from senior management and other departments

  • Experience with Google Suite documents, spreadsheets, presentations, and creative workflow software, e.g., JIRA

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources