Content Operations Manager

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square Content Marketing team aims to be the go-to source for independent business owners who want to start, run, and grow their businesses. Our goals are to establish Square as a thought leader, to build the relationship between businesses and our brand, and to acquire new Square sellers through self-service and lead generation strategies. 

As our first operations hire, you will own the infrastructure and processes that allow us to create great content and develop best-in-class lead generation programs. You will own the library of existing content, and build out the systems that allow us to streamline production. You will also coordinate between the Central Content Marketing team and all of the other teams that do content marketing across the org. As such, you’ll work cross-functionally with the Global Marketing, Communications, Engineering, SEO, Product Marketing, Creative, and Sales teams.

You Will:

  • Develop and administer systems of content governance and administer and ensure that content is easily accessible across the company 

  • Streamline production processes and workflows within the team and work with other teams to incorporate our processes into theirs; this includes stakeholder coordination, communication, and reviews

  • Create systems that allow for more transparent and connected project management across the team and easier communication between Int’l teams, product teams, and the central Content Marketing team

  • Own the roadmap for the Town Square Resource Center, working with the team to prioritize development of new functionality

  • Oversee the development of the team’s measurement dashboards, working with team leads to determine the most critical needs

  • Investigate new tools and platforms to better streamline and automate work across the team

  • Work with the lead to manage team budgets 

Qualifications

You Have: 

  • 5+ years of post-university work experience 

  • Experience as a content or project manager 

  • Demonstrated expertise in developing processes and systems

  • Top-notch communication and stakeholder management skills

  • An energetic and solution-oriented attitude

Even Better:

  • Experience in B2B marketing, with exposure to both small, medium, and enterprise businesses

  • Content marketing experience

  • Experience using Asana, Airtable, or similar project management tools

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources