Software Engineer, Business Onboarding

Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square helps millions of merchants start and run their businesses. As those businesses grow, their needs change. Square’s goal to help businesses grow doesn’t stop when small businesses do well. We want to support the needs of businesses of all sizes, and our team is focused on the complex needs of larger merchants.

The Business Onboarding team focuses on improving the user experience for these merchants and on building new user-facing tools to help them get the right support at the right time when they start using Square. Our UI is one of the first things our customers see, and first impressions matter.

A few examples of the products that we work on:

Onboarding and new user experience for payment products
Data collection and maintenance ui for our merchants
Business Information verification and account activation

We are a full-stack and mobile product team: we improve and integrate with the money moving platform and deliver product features on desktops, mobile web, and in our iOS and Android apps. Our approach is both customer-focused and data-driven: we talk to existing and prospective merchants, understand their needs and pains, and find opportunities to improve product experiences from data insights and A/B tests. Our team has excellent work-life balance, allows flexible hours and location, and works on important, valuable projects.

Qualifications

You will:

Design, create and optimize the payment product experience for businesses using Ruby on Rails, Ember.js, Java, and MySQL
Design and implement A/B tests
Build extensive, reliable support for product data logging and metrics
Work closely with our product, engineering, analytics, and marketing teams

You have:

1+ years of software engineering experience
Server-side experience, ideally in Rails or Java, and familiarity or curiosity about frontend and mobile development
Led or contributed to feature releases
Excellent interpersonal skills that enable effective communication and collaboration with a variety of stakeholders
Empathy for our customers and an interest in producing an excellent experience for them

Technologies we use and teach:

Java, Javascript, Ember.js, MySQL, Protobuf, Ruby on Rails, AWS Lambda
A/B test techniques and methodologies
iOS and Android development

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources