Product Writer, Merchant Risk Experience

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Product Writer at Square functions as a user experience co-owner with design. Just as our designers have a system that helps ensure consistency across products and platforms, Square’s product writers are responsible for making sure words used across our products have a consistent, dependable meaning. In the early design stages, they aid in research to help identify user pain points, address edge cases, and make sure the content strategy is as effective as possible. As designs become more fleshed out, their role switches from strategy to creating copy that works with the design to create clear, concise communication that aligns with Square’s voice and tone guidelines. They also participate in weekly review sessions with other product writers across Square and regularly collaborate with several cross-functional partners. The Product Writer may additionally write marketing copy for a release, or work closely with Copywriters at Square to produce content that aligns to the product’s goals.

As Square continues to diversify its product portfolio, the need for consistent user experiences become critical to our sustainable growth. This is particularly true for our Risk products, in which empathetic language becomes crucial to helping our merchants understand how to best protect themselves from business risks, such as fraud and payment disputes. 

We’re looking for a product writer who is interested in improving the financial risk experience for merchants using Square. The ideal candidate is curious about risk, meticulous with words, design-oriented, and has a track record of strong cross-functional coordination. They should also possess exceptional communication skills and a bias towards action.

You will: 

  • Lead content strategy for all Risk-related UX and UI copy (Apps, Dashboard, landing page, etc)
  • Work with designers, marketers, product managers, engineers, and legal to finalize in-product copy
  • Provide guidance to any partner teams producing presentations, sales, or support content around Risk products
  • Help to continually audit and improve automated Risk experiences, such as emails and in-product notifications
  • Meet with Square’s product writers on a regular basis to further standardize best practices across Square

Qualifications

  • Experience as a UX writer at an agency and/or in-house group, with an applicable portfolio or writing samples
  • Experience with incorporating research to make better-informed UX decisions
  • Excellent grammatical and editorial skills—you choose words carefully, prefer brevity, and prioritize comprehension 
  • The flexibility to work in a fast-paced environment and manage several projects at once
  • An open and optimistic attitude, with the ability to both consider feedback and advocate for your work
  • Prior experience in financial services, risk, and/or a highly-regulated industry is a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources