UX Researcher

  • Denver, CO
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Appointments team at Square is focused on creating purpose-built tools for businesses that sell their time (think: hair stylists at salons, trainers at gyms, lawyers, contractors, etc.). On this team, we’re building brand new products on top of Square’s revolutionary payments platform to make the lives of these professionals easier and more productive, and the experience for their customers more modern and seamless. Our small, cross-functional, and collaborative team has already built many foundational features and are now focused on innovating and experimenting, across all platforms, and beyond traditional product lines.

Research plays an important role in all of our decisions. We’re looking to hire a researcher who can bridge the gap between our sellers, designers, product managers, and engineers to build empathy, inform strategy, and identify opportunities for us to improve. You’ll be the first dedicated design researcher embedded directly on the Appointments design team and help craft experiences that empower our merchants to more effectively run their businesses.


You will:

  • Identify research needs in partnership with the product team
  • Design, plan, and resource user research projects
  • Advocate and guide strategy for design and product direction
  • Synthesize and present actionable insights to a variety of stakeholders 
  • Recruit sellers and test digital prototypes

You have:

  • Have 5+ years of relevant work experience integrating user research into product and design practices
  • Have an understanding of strengths and weaknesses of different research methods, including when and how to apply them
  • Have excellent survey design and analysis skills
  • Experience with the whole product lifecycle — from early stage to launch and beyond
  • Experience evaluating and testing digital and physical products
  • Strength in a particular research specialty: design strategy, generative and exploratory research, surveys, statistical modeling, analytics/visualization, etc.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources