Marketing Operations Lead

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is seeking a Marketing Operations Lead who will be an exceptional addition to our Marketing team. You will collaborate with marketing leaders to achieve alignment with the corporate strategy, drive strategic planning, and ensure execution of key initiatives. You will provide visibility to stakeholders on marketing programs and their status, solicit feedback from partners to enable continuous improvement, and ensure alignment of business objectives with the operational budget. You are responsive, action-oriented and committed to improving operational efficiencies across the Global Marketing team.  You are able to form strong relationships and build empathy with functional experts.

You will:

  • Partner with our Finance & Strategy team to manage budget, inform investment strategy and find new and improved ways for tracking, prioritizing and measuring budget

  • Own $XXXM global marketing budget end to end

  • Drive the marketing planning process, inclusive of quarterly and annual strategic planning, ensuring marketing’s goals are aligned with Product, Sales, and Partnerships objectives

  • Prioritize key strategic initiatives based on impact through a data-driven approach

  • Own strategic initiatives across the Global Marketing team to ensure execution tracks against timelines, as well as unblocking progress through actionable next steps

  • Identify sources of growth / profitability efficiency in current or new areas through strategic thinking and creative analytics

  • Ensure robust measurement and executive reporting on key contribution to the revenue growth

  • Work cross functionally across Square to define key initiatives and drive them through execution

  • Collaborate with cross-functional leaders to develop strategic and operational framework that will help meet and exceed Square’s growth initiatives

  • Ensure communication of priorities, projects/programs, and results to leadership and the larger team

  • Ensure deliverables and organizational needs are met while having a strong feedback pulse from the larger team

  • Identify and define new opportunities, key initiatives, and operations gaps and take on as strategic projects

  • Increase leadership team effectiveness through prioritization - from weekly meetings to influencing offsites


You have:

  • 7+ years experience leading marketing operations in a high growth company

  • Data-driven marketing strategy, planning, budget allocation and organization alignment experience

  • Strong analytical skills to deliver insights to improve performance

  • Demonstrated experience of analyzing and improving marketing funnels and conversion rates

  • Prior experience leading cross-functional, strategic initiatives

  • Excellent communication capabilities, written and verbal

  • Strong bias to action and willingness to multi-task

Even better:

  • Global campaign management experience

  • Technology industry experience

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources