Senior Business Systems Analyst, Cash App Operations
- Full-time
Company Description
Job Description
At Square, we build elegant solutions to solve real problems. As a Business Systems Analyst on the Cash App Operations team, your goal is to improve the work experience for advocates and leadership by delivering reliable and scalable solutions that lower the burden of systems use for our employees.
Key Responsibilities:
Work on the most complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement
Have detailed knowledge of the architecture, data flows, and optimal configurations of CRM, WFM, and other enterprise scale applications
Design and implement new methods, procedures, and systems (both automated and manual) to improve the processing and flow of information within the company
Work closely with end users to define and document requirements for new systems or to optimize existing systems
Self-starter with solid interpersonal skills - projecting a uniquely positive customer-service-oriented attitude
Ability to work alone or with other members of a team
Must be a team player with exceptional verbal and written communication skills
Create and maintain thorough, up-to-date, functional and technical systems documentation for any and all customization and maintenance actions taken
Create and maintain thorough, up-to-date, functional and technical systems documentation for all assigned operational or capital projects
Design, execute and document test plans based on sample data, stipulated functional test conditions and stipulated expected results; resolve any issues of functionality (i.e., debug program logic errors).
Act as a thought leader for the team
Ability to negotiate winning solutions for customers and the organization
Ability to successfully manage vendor relationships to ensure the success of projects and ensure the highest quality services for our customers
Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet business objectives.
Qualifications
BS or MS in Information Systems, Computer Science or other relevant degree
5+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility
At least three (3) years of in-depth, hands-on coding experience with a modern CRM and/or WFM tool
Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet business objectives
Excellent written and verbal communications skills mandatory
Impeccable customer service and interpersonal skills
Extremely high attention to detail
Previous roles in a high growth, tech environment preferred
Ability to lead cross-functional projects and interact at all levels of the organization a must
Strong relationship building skills coupled with the ability to develop consensus