Program Manager, Marketing Web

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Marketing Web team at Square is responsible for building and executing our public web platform. To be an ideal candidate for this role, you will have a proven track record of planning and executing complex digital programs - ideally with a skew towards marketing or e-commerce websites. You'll have experience owning program, product, platform and project plans, and successfully liaising with UX designers, business stakeholders, and your engineering team. In this role, you will own the roadmap of Square’s Marketing Web team, working with design, strategy, channel marketing, engineering, data science, and sales. You will drive key projects for the Marketing Web Team across multiple products and organizations. Program Managers at Square are masters at multitasking, facilitation, process, empathy, and prioritization. 

You will:

  • In collaboration with cross-functional teams develop and ultimately own and facilitate the Marketing Web Team’s roadmap

  • Plan and coordinate teams and efforts end-to-end, i.e. from strategy and ideation through execution and beyond

  • Create and maintain schedules for several parallel platform projects in conjunction with the Project Management team

  • Work closely with Engineering Managers, Product Managers, Product Marketing Managers and other stakeholders to coordinate critical cross-functional work and convergence dates

  • Continuously track and prioritize the evolution of the platform, relative to ongoing feature development

  • Track and communicate key performance indicators of the platform and to provide quantitative and actionable insights to the team

  • Communicate key developments, updates, and problems to leads and cross-functional teams

  • Discern and implement process improvements that facilitate self-organization and that enable and facilitate a complex and cross-functional workflow


You have:

  • Experience with public facing websites as a revenue driving asset

  • Demonstrated experience with website performance optimization, both through organic visibility and through experimentation

  • Knowledge of content management systems, ideally focused on marketing and consumer websites

  • Experience with the common challenges in cross-functional working groups, including balancing competing demands and priorities

  • The ability to understand and deal well with rapid development cycles and to remain flexible

  • Demonstrated experience managing trade-offs given specific constraints

  • Excellent communication, organizational and leadership skills; ability to inspire team members

  • Self-motivation and a proactive attitude with demonstrated creative and critical thinking capabilities

  • Extended experience in both agile and waterfall methodologies

  • Ability to initiate, engage and manage strategic and creative efforts for a public facing website

  • Able to demonstrate an understanding of software development lifecycle and best practices

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources