Account Manager, Canada

  • Toronto, ON, Canada
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Account Management team works with the largest Square merchants to grow their business using the power of Square. This team of Account Managers partners with product, sales and marketing teams to deeply understand the challenges and opportunities for our merchants and meet their needs via Square solutions.

Square Account Management is growing in Toronto. As part of this growth, we are looking to hire an Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of existing US based Square sellers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business. 

You will: 

  • Be responsible for growing and retaining a multi-million dollar portfolio of US based sellers

  • Understand customer needs to help achieve their business goals through Square 

  • Cross sell and upsell products and features by discovering customer leads

  • Effectively and strategically address customer concerns and issues

  • Help grow our managed accounts program in Toronto as a foundational member of this team

  • Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square

  • Support Account Management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to Product Managers


You have:

  • 2 - 3 years experience in Sales, Account Management or related field

  • Experience discovering and closing sales opportunities and building client relationships

  • Experience successfully managing a pipeline to achieve revenue targets

  • Strong interest in business operations and strategy

  • Excellent organizational, analytical, written, and verbal communication skills

  • Passion and knowledge about how new technologies can help better serve small and medium size businesses

  • Entrepreneurial spirit

  • French language skills a plus

  • Experience with Salesforce is a plus

  • A BA/BS or relevant experience 

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources