Compliance Operations Support, Cash

  • St. Louis, MO
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

You will:

  • Monitor and act upon compliance-related queue alerts, including reviewing:

    • Possible suspicious activity

    • Activity that violates Squares rules

  • Use detective-like mentality to investigate and escalate potentially suspicious activity such as money laundering

  • Verify merchant information as part of identity verification and conduct due diligence reviews for anti-money laundering purposes

  • Interact with Square customers to ensure full compliance with all applicable laws and policies

  • Work cross-functionally with Support, Risk, and other operations teams within Square

  • Occasionally attend compliance-related seminars to stay abreast of the compliance industry

  • Communicate with customers via CRM and email

Qualifications

You have:

  • Previous experience in compliance/AML with a financial institution or payment-focused company preferred

  • Previous experience reviewing high volume of unusual activity relating to payments, peer-to-peer transmissions,  virtual currency

  • 4-year undergraduate degree

  • Passion for Square, and a strong interest in technology/knowledge of the industry

  • A strong operations mindset involving time sensitive directives and ability to self-manage workflow across competing priorities

  • Adept communication skills when dealing with possible bad actors with a detective-like mentality

  • An ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results

  • Excellent verbal and written communication skills previous CRM experience in a customer-facing role a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources