Digital Design Specialist, Customer Success

  • Atlanta, GA, USA
  • Full-time
  • Position open to remote: No
  • Current Square Employee?: Apply via go/jobs

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Digital Design Specialist will help drive Customer Success by developing innovative communications that keep Customer Success Advocates engaged, aware, and excited to support our growing customer base. You’ll have a strong background in graphic design and the ability to communicate a message in a visually compelling way and through various internal communication channels. We’re looking for someone who can design for multiple formats including digital, video, web, and more. 

Responsibilities:

  • Find creative ways to communicate visually by developing digital media including infographics, video content, internal web content, digital newsletters, email templates, print flyers and more.

  • Collaborate with the broader team to build assets and visuals that deliver and support key messages to the Customer Success team.

  • Work closely with Learning & Development specialists to develop and execute digital content that corresponds with employee engagement and performance improvement initiatives.

  • Assist in the production and filming of content for internal distribution.

  • Partner with the knowledge base specialist to develop digital content that communicates procedural or product information critical to the work of the Customer Success team.

  • Develop a strong partnership with Customer Success leadership to identify opportunities to build a strong culture and raise transparency of strategic initiatives. 

  • Consolidate and curate communication from multiple channels into an easily digestible and accessible format.

  • Measure and report on the effectiveness of communication initiatives.

  • Collaborate with business systems and internal communications teams to evaluate the need and requirements of an intranet or internal digital communications platform.

Qualifications

Requirements:

  • 4 - 7 years of digital design experience 

  • Proficient in digital communication skills including graphic design, video editing, html, and css.

  • Experience with graphic design, video editing, and web development tools including Adobe. Premiere, Illustrator, InDesign, Photoshop, and various intranet platforms or content management systems. 

  • Strong experience working with internal stakeholders

  • Exceptional verbal/written communication skills. 

  • Comfortable working in a fast paced environment with the ability to prioritize and meet tight deadlines. 

  • Outstanding organizational and planning abilities.

  • Demonstrated ability to manage projects effectively.

  • Strong ability to partner and collaborate with business stakeholders.

  • Enthusiastic, creative and self-motivated.

  • Preferred experience in corporate or internal communications

Additional Information

Square Perks:

At Square, we want you to be well and thrive. Our global benefits package includes: 

  • Healthcare coverage

  • Retirement Plans

  • Employee Stock Purchase Program

  • Meal reimbursements

  • Wellness perks

  • Paid parental leave

  • Flexible time off

  • Learning and Development resources

 

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. 

 

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.