Associate Partner Development Manager

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Our Partner Management organization is looking for a Partner Development Associate to manage the inbound support requests we receive from our rapidly growing partner ecosystem. This person will be responsible for supporting relationships with partners, quickly solving common and uncommon problems for partners, working on partner-level communications associated with larger partnerships initiatives, and identifying ways we can improve the partner support experience. This person will spend the majority of their day communicating with partner contacts through email tickets or chat tools. This person is also comfortable being external-facing and confident working with multiple cross-functional teams at Square. 

You Will: 

  • Manage a large number of partners support issues; able to prioritize quickly and effectively.

  • Address partner concerns and issues in writing.

  • Work with cross-functional Square teams to ensure partners and joint customers have the best possible experience across all aspects of Square.

  • Know when issues need to be collaborated on and/or escalated to others.

  • Be metrics-driven, goal-oriented, and eager to grow your career on a fast-paced team.

Qualifications

You have:  

  • BA/BS required

  • 2+ years experience in direct customer- or partner-facing roles, with aspirations to grow into a more strategic role

  • Strong time-management skills

  • Strong written and verbal communication skills

  • Experience working cross-functionally in a technical organization

  • Genuine curiosity about people, technology, and business

  • Coachable mindset, dedicated to continuous personal improvement

  • Comfort with ambiguity, and resilient when facing rapid change

  • Experience with Google work apps, Salesforce Service Cloud are a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources