Learning and Programs Lead, Cash App

  • San Francisco, CA
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today’s banking system.

Job Description

We are looking for an experienced Learning & Programs professional to support our growing Cash App team with individuals around the world. You will help initiate and create Learning and Employee Experience programs across the Cash organization, with considerable focus on scaling for growth and culture retention.

You are interested in making a significant impact in one of the most valued and visible groups in the company. You will create unique programs and tools to support a growing and distinct organization. You will work with leaders throughout the organization, comfortable influencing main partners, and driving programs forward despite any unexpected roadblocks.

You Will:

  • Help build Cash culture through the creation and implementation of programs across Learning & Development, Inclusion & Diversity (I&D), and team communications.
  • Build excellent learning programs inclusive of training and continued learning.
  • Develop trainers throughout our organization to organize and provide targeted programs.
  • Build and work on a comprehensive I&D events strategy.
  • Guide our Inclusion & Diversity efforts in partnership with Square’s I&D and Talent teams, creating I&D strategies customized for our team’s needs around the globe.
  • Build and manage team communications tools and content, inclusive of optimizing and right sizing communications platforms and producing our monthly Cash App All Hands.
  • In partnership with our Talent team, build an outstanding employment brand which surfaces Cash’s unique culture. 


You have:

  • BA/BS degree in related field, with 5+ years of experience in a learning related functions.
  • Training experience.
  • Experience collaborating across the organization.
  • Analytical, problem solving experience.
  • Experience developing interpersonal business relationships at all levels.
  • Experience with customer service, team communications and cross group collaboration.
  • Experience working on more than one project and priority at a time, strong process and project management experience.


Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.