Cash IT Services Lead
- San Francisco, CA
Hire and lead a team of enthusiastic and creative IT professionals dedicated to supporting the CashApp business, this includes front line support, voice services, collaboration systems, corporate applications, network, etc.
Develop programs and processes for scale, retaining a focus on unique and friction-less delivery of service in a rapidly expanding business.
Enable a globally distributed workforce
Liaise between CashApp business operations and Square Corporate IT to build sustainable, yet functionally relevant services
Assist in leading general CashApp IT Support personnel
Participate in standard assessments of Square IT and development for CashApp
Manage multiple office build projects following CashApp
Perform proof-of-concept and product evaluations for next generation services such as collaboration tools and workspace experience
Develop run books and operational guidelines/documentation for technical, project and user support.
Develop and provide regular status and project reports to CashApp and Square leadership
5 or more years of successful team building and leadership of technical support organizations
Project management experience with facilities and enterprise system projects
Vendor management experience spanning multiple disciplines from Audio Visual to construction to software development
Successful budget planning and administration for both operating and capital expenditures with multi-million dollar budgets
Experience developing office networks and infrastructure for both new builds and retrofits
Enterprise systems management experience with on-prem and SaaS/cloud services
ITIL or other similar framework experience as it relates to Information Technology management