Cash IT Services Lead

  • San Francisco, CA
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

You will:

  • Hire and lead a team of enthusiastic and creative IT professionals dedicated to supporting the CashApp business, this includes front line support, voice services, collaboration systems, corporate applications, network, etc.

  • Develop programs and processes for scale, retaining a focus on unique and friction-less delivery of service in a rapidly expanding business. 

  • Enable a globally distributed workforce

  • Liaise between CashApp business operations and Square Corporate IT to build sustainable, yet functionally relevant services

  • Assist in leading general CashApp IT Support personnel 

  • Participate in standard assessments of Square IT and development for CashApp

  • Manage multiple office build projects following CashApp

  • Perform proof-of-concept and product evaluations for next generation services such as collaboration tools and workspace experience

  • Develop run books and operational guidelines/documentation for technical, project and user support.

  • Develop and provide regular status and project reports to CashApp and Square leadership

Qualifications

You have:

  • 5 or more years of successful team building and leadership of technical support organizations

  • Project management experience with facilities and enterprise system projects

  • Vendor management experience spanning multiple disciplines from Audio Visual to construction to software development

  • Successful budget planning and administration for both operating and capital expenditures with multi-million dollar budgets

  • Experience developing office networks and infrastructure for both new builds and retrofits

  • Enterprise systems management experience with on-prem and SaaS/cloud services

  • ITIL or other similar framework experience as it relates to Information Technology management

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources