Learning and Development Specialist

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

What does L&D do?

We’re here to help Customer Success Advocates learn and grow. The Customer Success Learning & Development team ensures that the team is equipped with the skills & knowledge they need to be successful in their role, as well as provide opportunities for further career growth and development. Our focus areas include new hire training, continued development, internal communications, and on the job performance support.

Job Summary

In this role, you will be primarily focused on facilitating new hire training & coaching, while also contributing to delivering learning and development opportunities that drive performance improvement across the Square Customer Success team. As an L&D Specialist, you’ll be setting up new Customer Success Advocates for success by facilitating and managing the logistics of new hire training, coaching new hires through their first 3 months on the job, constantly iterating on current training programs to drive improvement, and working closely with other members of the L&D team on a variety of training projects.

This position is located in Atlanta, GA.

What you’ll do:

Develop new hires to meet performance expectations through facilitation of formal classroom training and ongoing development opportunities.
Monitor and analyze the performance of new hires & provide feedback and coaching based on individual development needs.
Manage the logistics of the new hire training program to ensure a smooth onboarding experience.
Identify opportunities and develop solutions that drive improved results of the new hire training program.
Work closely with the broader L&D team on a variety of training programs with a focus on both continued development and new hire training.

Qualifications

2+ years of experience in Learning and Development in a business setting.
An understanding and experience in performance analysis, training facilitation, and instructional design.
Strong public speaking, teaching, and coaching skills with a desire to see others succeed.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.