eCommerce Solution Specialist

  • Scottsdale, AZ
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Solution Specialist is responsible for the success of key Square Online Store and other partner accounts. In this role, you’ll provide front-line onboarding, account management, implementation, support, and be an internal voice for our most important partners. You will also be highly involved in day-to-day operations, become a subject-matter expert in Square Online Store, and be an active contributor on a high-energy, cross-functional team that is building the future of Square’s growing first party eCommerce platform.

Responsibilities:

  • Provide active Account Management to key eCommerce partnerships by being a subject matter expert on Square Online Store features and functionality

  • Grow the online GPV of existing high-value sellers through proactive consultation, analysis, and recommendations that help them meet and exceed their goals, including project management and implementation of those suggestions

  • Serve as a Square eCommerce subject-matter expert for internal teams

  • Perform activation related tasks such as leading training, resource development, and support

  • Troubleshoot product and technical issues, and escalating internally as appropriate

  • Be the Voice of the Seller, providing feedback directly to the product team to build better products for our sellers

  • Collaborate on operational projects alongside Business Development, Product, Engineering, and Customer Success teams

Qualifications

  • 2 years of experience working with key accounts in the SaaS or web hosting industry

  • Exceptional written and verbal communication skills; able to take complex concepts and communicate them with a non-technical audience

  • Experience wearing multiple hats while working as part of a small, high-energy, cross-functional team

  • Experience working alongside software development, product, and business teams

  • Good at troubleshooting, issue identification, finding creative workarounds, and providing concise write-ups for an engineering audience

  • Experience with and enjoys building and delivering effective software demonstrations, training sessions, and business presentations

  • Strong interest and understanding of entrepreneurship, eCommerce, and the website creation industry

  • Self-motivated with the ability to effectively manage multiple tasks against tight deadlines

  • Comfortable getting scrappy and willing to help in any way that’s necessary

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.