eCommerce Solution Specialist
- Full-time
Company Description
Job Description
The Solution Specialist is responsible for the success of key Square Online Store and other partner accounts. In this role, you’ll provide front-line onboarding, account management, implementation, support, and be an internal voice for our most important partners. You will also be highly involved in day-to-day operations, become a subject-matter expert in Square Online Store, and be an active contributor on a high-energy, cross-functional team that is building the future of Square’s growing first party eCommerce platform.
Responsibilities:
Provide active Account Management to key eCommerce partnerships by being a subject matter expert on Square Online Store features and functionality
Grow the online GPV of existing high-value sellers through proactive consultation, analysis, and recommendations that help them meet and exceed their goals, including project management and implementation of those suggestions
Serve as a Square eCommerce subject-matter expert for internal teams
Perform activation related tasks such as leading training, resource development, and support
Troubleshoot product and technical issues, and escalating internally as appropriate
Be the Voice of the Seller, providing feedback directly to the product team to build better products for our sellers
Collaborate on operational projects alongside Business Development, Product, Engineering, and Customer Success teams
Qualifications
2 years of experience working with key accounts in the SaaS or web hosting industry
Exceptional written and verbal communication skills; able to take complex concepts and communicate them with a non-technical audience
Experience wearing multiple hats while working as part of a small, high-energy, cross-functional team
Experience working alongside software development, product, and business teams
Good at troubleshooting, issue identification, finding creative workarounds, and providing concise write-ups for an engineering audience
Experience with and enjoys building and delivering effective software demonstrations, training sessions, and business presentations
Strong interest and understanding of entrepreneurship, eCommerce, and the website creation industry
Self-motivated with the ability to effectively manage multiple tasks against tight deadlines
Comfortable getting scrappy and willing to help in any way that’s necessary