HR Business Partner

  • Toronto, Canada
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Our Human Resources Business Partner (HRBP) in Toronto will support employees and management in Square’s Canada, UK & Ireland markets. You want to make a significant impact in one of the most valued and visible groups in the company with an extraordinary desire to innovate. You will work closely with managers to provide hands-on input, insight, and advice concerning employee relations, HR programs, conflict management, organizational development, compensation, training, and more. You’re comfortable speaking up and driving projects forward despite any unexpected roadblocks.

You will:

  • Provide employees and managers (leads) in the Canada, Ireland, and UK markets with an available first contact for questions and guidance.
  • Escalate concerns beyond your scope and navigate employees and leadership to the right contact.
  • Provide coaching to leads and employees for things such as: procedure interpretation, employee engagement, conflict resolution, People process training, employee relations, performance management, career development, talent assessment, workplace investigations, etc.
  • Work with managers in market to support compensation planning. May help analyze data with leads and HRBPs to allow conversations with HRBPs on issues that are site-specific. 
  • Ensure that all employee relations issues are identified and investigated - including working with the appropriate HRBP or Employee Relations. If necessary, call out site themes across all teams.
  • Partner with Global HRBPs to help provide unique and team-specific people solutions to teams in each market.
  • Work with managers to create action plans from our internal employee survey. Help analyze data with leads and HRBPs. Organize action planning and follow up.
  • Participate in talent reviews and help identify talent throughout the organization with HRBPs.
  • Support and monitor performance management processes (annual/mid year review process) to identify areas for improvement and use findings to recommend improvements in the efficiency of processes. This could include scheduling and supporting specific events.
  • Other special HR projects.
  • Frequent international and domestic travel is required.




You have:

  • BA/BS degree or equivalent practical experience
  • 3 or more years of HR Generalist / HRBP experience, including working knowledge of Canada employment laws and best practices
  • A history of partnership alignment to build and improve company culture and increase employee engagement

Even better:

  • Working knowledge of employment laws and best practices in Ireland and the UK

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.