HR Business Partner

  • Toronto, Canada
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Our HRBP in Toronto will support employees and management in Square’s Canada, UK & Ireland markets. The ideal candidate is one who is interested in making a significant impact in one of the most valued and visible groups in the company and excels in a fast-pace, high engagement environment with extraordinary desire to innovate. You will be on the front line working closely with managers to be able to provide hands-on input, insight, and advice with respect to employee relations, HR programs, conflict management, organizational development, compensation, training, and more. You’re comfortable speaking up and driving initiatives forward despite any unexpected roadblocks.

You will:

  • Provide employees and managers (leads) in the Canada, Ireland, & UK markets with an available first point of contact for questions and guidance.

  • Escalate concerns beyond your scope and navigate employees and leads to the right point of contact.

  • Provide guidance and coaching to leads and employees for things such as: policies/guidelines/procedures interpretation, employee engagement, conflict resolution, People process training, employee relations, performance management, career development, talent assessment, workplace investigations, etc.

  • Work closely with managers in market to support compensation planning. May help analyze and review data with leads and HRBPs to facilitate conversations with HRBPs on issues that are site-specific.  

  • Ensure that all employee relations issues are properly identified, reported, investigated, and resolved - including working with the appropriate HRBP and/or Employee Relations.  If necessary, call out site themes across all teams.

  • Partner with Global HRBPs to help develop and deliver unique and team-specific people solutions to teams in each market.

  • Work closely with managers to create action plans from our internal employee survey.  Help analyze and review data with leads and HRBPs. Facilitate action planning and follow up as needed.

  • Participate in talent reviews and help identify and develop talent throughout the organization with respective HRBPs.

  • Support and proactively monitor performance management processes (annual/mid year review process) to identify areas for improvement and use findings to recommend improvements in the efficiency and effectiveness of processes & systems.  This could include scheduling and supporting specific events.

  • Assist with other special HR projects or initiatives as needed.

  • Frequent international and domestic travel is required.





You have:

  • BA/BS degree or equivalent practical experience

  • 3-5 years of HR Generalist / HRBP experience, including strong working knowledge of Canada employment laws and best practices

  • A history of partnership alignment to build and improve company culture and increase employee engagement

  • Strong analytical and problem solving skills

Even better:

  • Work in a fast paced, matrixed environment

  • Working knowledge of employment laws and best practices in Ireland & the UK

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.