- St. Louis, MO, USA
Square is looking for a Benefits Specialist with great customer service and organizational skills to assist with the day-to-day outsourced leave of absence administration, accommodation process, and onsite benefits support. This is a full time role based in our St. Louis office reporting to the US Benefits Manager but working very closely with our LOA Program Manager, both based out of San Francisco.
This is a great opportunity for someone who thrives in an “all hands on deck” environment, can wear multiple hats, and enjoys interacting with people. You are organized, detail-oriented, likes to move fast and knows when to be flexible.
Manage the day-to-day outsourced leave of absence administration acting as liaison between the vendor, employees, managers, and HR while ensuring compliance with laws and regulations.
Serve as leave of absence subject matter expert familiar with leave of absence and disability provisions
Administer accommodation requests including reviewing cases, documenting requests, consulting with employees, HRBPs, supervisors, and Legal team
Respond to employee and HR inquiries related to leave of absence benefit programs primarily via email, virtual meetings, and in person as appropriate.
Troubleshoot and assist in resolution of issues related but not limited to leave of absence file feeds into Workday and leave of absence payroll calculations
Monitor the status of all leaves of absences; take proactive measures to ensure all necessary updates and communications are provided to employees and leave process is efficient
Deliver superior written and verbal customer service
Responsible for completing applicable state disability and/or paid family leave claims received
Other benefits-related projects and responsibilities
Previous Leave of Absence administration experience
Previous experience handling accommodation cases
Proven critical thinking and problem-solving skills
Excellent verbal and written communication skills
Detail oriented and highly organized
Ability to communicate with employees at all levels of the organization
Strong knowledge and understanding of both state and federal employment laws
Excellent interpersonal skills
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Effective time management skills